I want to find the OOTB knowledge search flow

[LexinZ]

What is the name of the OOTB knowledge search flow for the chatbot? Do I need to download any plugins?

Based on the information I found online, I have installed two plugins:

1. Glide Virtual Agent [com.glide.cs.chatbot]: Used for creating new flows.
2. ITSM Virtual Agent Conversations [sn_itsm_va]: To find the OOTB knowledge search flow.

My goal is to implement a feature in the chatbot that performs a knowledge search similar to the search bar on the portal's top page.

can you help me .

[Lynda1 · Accepted solution]

A Topic is the main portion of a conversation. That is the starting point in Virtual Agent.

A Topic Block is something you add to the Topic flow. Topic Blocks are meant to be used for items that are repetitive, the same flow.

I usually start with an Input text component asking what the user needs help with. Then add the Search Topic Block passing the text input variable to the topic block.

I would share a screen shot example but have our company name on everything.

[LexinZ]

I’ve understood the difference between Topic and Topic Block through ChatGPT, so perhaps the Contextual Search flow I found is the correct one. However, since it is a Block, I can’t use it directly.

Therefore, I need to create a new flow and then call the Contextual Search Block within it to perform the Knowledge Base search, correct?

[Lynda1 · Accepted solution]

A Topic is the main portion of a conversation. That is the starting point in Virtual Agent.

A Topic Block is something you add to the Topic flow. Topic Blocks are meant to be used for items that are repetitive, the same flow.

I usually start with an Input text component asking what the user needs help with. Then add the Search Topic Block passing the text input variable to the topic block.

I would share a screen shot example but have our company name on everything.

[LexinZ]

thank u @Lynda1 
yeah, I got it !😁 Its easy to understand what u said , really helpful to me!

[Raj64]

Correct