I want to find the OOTB knowledge search flow

[LexinZ]

What is the name of the OOTB knowledge search flow for the chatbot? Do I need to download any plugins?

Based on the information I found online, I have installed two plugins:

1. Glide Virtual Agent [com.glide.cs.chatbot]: Used for creating new flows.
2. ITSM Virtual Agent Conversations [sn_itsm_va]: To find the OOTB knowledge search flow.

My goal is to implement a feature in the chatbot that performs a knowledge search similar to the search bar on the portal's top page.

can you help me .

[Lynda1 · Accepted solution]

A Topic is the main portion of a conversation. That is the starting point in Virtual Agent.

A Topic Block is something you add to the Topic flow. Topic Blocks are meant to be used for items that are repetitive, the same flow.

I usually start with an Input text component asking what the user needs help with. Then add the Search Topic Block passing the text input variable to the topic block.

I would share a screen shot example but have our company name on everything.

[Ramya V · Accepted solution]

To implement a knowledge search in the chatbot like the search bar on the portal's top page, you’ll indeed use the Contextual Search feature. Specifically, you need to add the Contextual Search topic block in your Virtual Agent topic flow.

I’ve added some screenshots below for reference to help guide you through the process of configuring the Contextual Search block in your Virtual Agent topic flow.

Please mark my answer as correct and helpful if this solution works for you.

[LexinZ]

thank u for your example @Ramya V 
I really need the example about flow , maybe I can try to do this in my PDI.
Looks like not so difficult maybe  😄
Let me have a try
thank u all!

[Ramya V]

You're very welcome, @LexinZ! 😊 I'm glad the example was helpful. Feel free to reach out if you need any further assistance. I’m happy to help if anything comes up. Good luck with your implementation!