in agent workspace there is no 'Online'

[gesaokfri]

Hi everyone,

is anyone know why on my agent workspace there is no 'Online' choice?

I already put the user with role awa_agent and the user's group has already in chat queue. Can someone help this issue?

thanks

[Ravi9 · Accepted solution]

can u check the presence state module , it should be there , also check if there is certain config in that online record

[gesaokfri]

where I can check presence state module?

[Ravi9]

under advanced work assignment

[gesaokfri]

thank youu, it's solved.

the available status is unactivated, I already activated it.  thank you, thank you.