03-22-2022 08:29 PM
Hi everyone,
is anyone know why on my agent workspace there is no 'Online' choice?
I already put the user with role awa_agent and the user's group has already in chat queue. Can someone help this issue?
thanks
Solved! Go to Solution.
03-22-2022 08:38 PM
can u check the presence state module , it should be there , also check if there is certain config in that online record
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03-23-2022 12:47 AM
cheers mate !
