Open a Topic Automatically onclick of a button

[Sai Chetan]

Hi,

We have a report an Incident button in our portal. When a user click on that button it should open the Virtual Agent with Report an Incident topic. we were able to Open VA on click of the button, but unable to start the topic automatically. Is there any way this can done

@Mark Roethof Can you please help on this?

Thanks,

Sai chetan

[Mark Roethof]

Hi there,

To open a topic directly, you could add to the URL: sysparm_topic=your_topic_sysid

For example:
https://your-instance.service-now.com/$sn-va-web-client-app.do?sysparm_skip_load_history=true&sysparm_topic=425acd711bbb9810c554dbdee54bcbd4

One way for getting the sys_id is opening the sys_cs_topic table.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mark Roethof]

Just curious, can you share what you did with the button to open VA? Maybe it's a nice method 🙂

Kind regards,
Mark

[Sai Chetan]

Hi Mark,

Thanks for your reply. In my report an Incident widget I am broadcasting 1 event like this

 $rootScope.$broadcast('customEvent', obj);

In the Virtual Agent widget I am listening for the broadcast and after broadcast i am triggering toggleWindow() method which in turn open/closes the VA like this

 $rootScope.$on('customEvent', function(event,obj) {
    
      $ctrl.toggleWindow();
  });

[Mark Roethof]

Nice idea!