Understanding VA greeting message script

[Ryax]

Hi,

It is worth starting off by saying I'm new to VA - I'm trying to understand where "getGreetingMessage" is defined in the below script from the OOB personalized greetings message. As I understand it "getGreetingMessage" must be defined somewhere and it is then passed to the {1} result in the below code which then causes it to appear in the chat bot window. I'd like to understand where it is defined so that I can go in and amend the wording slightly. I understand I could remove it from the below and manually input text however I would prefer to understand how the below is working so I can learn from it.

var result;

if (vaInputs.user.first_name.getDisplayValue()) {

return gs.getMessageLang('Hi {0}, {1}', vaContext.getRequesterLang(), [vaInputs.user.first_name.getDisplayValue(), vaSystem.getGreetingMessage()]);

Many thanks

Richard

[Ryax1]

Hi Kavita,

Make sure to edit the entry in the 'Message' field rather than the 'Key'.

Rich

[Kavita_Bhojane]

Yes, I have edited the message field still I could see the same message in chat

[Mark Roethof]

See also below test:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Wardma]

I've recently started developing in the ServiceNow Utah instance. Everything has gone pretty well so far until I met the Greeting. I have updated the english key or rather had to place the english key as there were only other languages. When copying the default Dynamic Topic to reuse and tailor specifically, I can't seem to change the automated message even after changing the key or adding the key in my case. I want the automated text to read 
"Hello, <UserFirstName>. I'm your Virtual Agent. Take a look at what I can help you with." After the automated message, the flow will continue as normal in the default Dynamic Greeting.

[Ashley]

Hi @Wardma,

I hope you're doing well,

I expect this article is the one you're looking for:

https://docs.servicenow.com/bundle/rome-now-intelligence/page/administer/virtual-agent/task/change-v...

I hope it helps

Kind Regards

Ashley