Virtual Agent & MSFT Teams Integration

[Billl Laranga]

Hey everyone -- 

Looking for guidance from the community. We recently went live with our Virtual Agent | Teams Integration. Once doing so, the chatbot sent an introductory IM to the user-base. See below:

Does anyone know where and how to modify the introduction in teams? 

#VirtualAgent

[Adam Chapman · Accepted solution]

Bill,

Which message are you trying to modify? Those messages are spread around a couple of different script includes. A good starting place would be looking at the script include named VATeamsBotMessageHelper.

[Adam Chapman · Accepted solution]

Bill,

Which message are you trying to modify? Those messages are spread around a couple of different script includes. A good starting place would be looking at the script include named VATeamsBotMessageHelper.

[Billl Laranga · Accepted solution]

Bingo, I appreciate you pointing me in the right direction!

[Cristian Hernan]

Hey @Billl Laranga ! Were you able to identify where the other messages could be configured? Also, was it as easy as changing the text in the script include, or did editing this script include require some precautions. Thanks!

[Billl Laranga]

@Cristian Hernan we were able to identify where the messages were configured. It was all in one of the script includes. Which could be found by looking for the VATeamsBotMessageHelper. We also identified this message is sent to all new users; and the first day after launch we had ~11,000 conversations generate.... As you can imagine, that skewed our numbers for a bit.

When you are updating the script, always use caution. However, it was rather clear where the script needed to be updated. Let me know if that helps!