Where can I find the Virtual Agent variable values?

[JLeong]

Hi Guys,

Where can I find the Virtual Agent variable values?

Example:

[Chris D · Accepted solution]

The messages you see like that are generally stored in sys_properties. You can either update them there or in the corresponding UI Message record. That specific global_error_message I believe corresponds to the property com.glide.cs.general.error_message. com.glide.cs.* is used for all VA properties.

Mark actually doesn't have that specifically defined in his fantastic post, but this is easily the #1 resource for ootb VA variables and methods:

50+ (Un)documented Virtual Agent variables (vaInputs, vaVars, vaContext, vaSystem)

[JLeong]

Thanks, Chris!

Yeah, I also checked that link from Mark 🙂

Thanks again!