ServiceNow AI Platform

Featured AI Gateway Is Back — What's Coming on September 10th, 2026

AI Gateway as part of AI Control Tower is back on September 10th. This post is a heads-up on what's coming and why it matters. A full GA article with documentation links and getting-started guidance will follow at release. What is AI Gateway AI G...

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Featured Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

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Featured Everything you need to know to get started with Next Experience, UI Builder, and Workspaces

Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...

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Pupose of Subflow Category

Hi Community, I was working on moving flows across instances through XML, and faced an issue where one of the flow with subflow did not get transferred over correctly, and an error message "Your flow cannot be found. Flow sys_id: xxx" pop up message ...

Question

Granular Admin Roles in Australia: Precise access control for a platform that's moving fast

For some time, the answer to "what privileges should an agent be built with?” was often the same uncomfortable shrug: assign admin or itil_admin, and accept the overage. It worked, but it left a trail of over-permissioned users and every one of those...

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Customer Security and Trust (CST)
Platform Security

How to convert date format in Flow Designer?

I need to convert the date format to yyyy-mm-dd in flow designer using a inline script my trigger is a problem task record which contains a due_date field.

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AI Search Quick Start Guide

This guide will help you activate AI Search and quickly get started.This content is updated to reflect every new release. AI Search Overview AI Search is the modern search engine of the Now Platform. It helps users find what they’re looking for, w...

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AI Search

catalog item/ order guide not coming to ai agent catalog tool

I created a catalog item and an order guide. it has two ref variable coming from user table and group table. I tried to add them through catalog tools in ai agent and those two are not coming. Only some pre populated catalogs are visible in ai agent ...

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AI Control Tower - Security Tasks

Hi all, Within the Australia release of ServiceNow, I noticed the ability to create an AI Security and Privacy Task. I cannot find any specific documentation for this specific task or its functionality. A few questions I had were:What value does this...

Question

Virtual Agent: How to automatically redirect user to another page from a Topic

I am trying to automatically redirect a user from the original menu that appear with all the Topics, rather than have another link appear for a user to click on in the Virtual Agent. For example, here is All the Topics that are active. If I press on ...

Question
Virtual Agent

[Share Project] Custom Announcements Widget

Hello everyone! I’m thrilled to share my very first project published on ServiceNow Share: a custom solution designed to modernize and enrich the visual experience of Announcements on the Service Portal Out of the box, ServiceNow's Announcements fea...

Question

Using nowassist for document extraction

We have recently got out NowAssist license and while playing around with native MCP server and AI agent/Skills available, I was trying a use case - Extract the attachment from a record ( eg.- incident), read the content and give the output as a summa...

Question

Bring Your Own Key (BYOK) : Encrypting Integration Payloads with ServiceNow KMF - Part 3

Bring Your Own Key to ServiceNow KMF — Part 3: Encrypting from Script This is Part 3 of a three-part series on using your own encryption key inside ServiceNow's Key Management Framework. Part 1 covered preparing the instance; Part 2 covered importing...

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Platform and Cloud Security

Bring Your Own Key (BYOK) : Encrypting Integration Payloads with ServiceNow KMF - Part 2

Bring Your Own Key to ServiceNow KMF — Part 2: Importing Your Key This is Part 2 of a three-part series on using your own encryption key inside ServiceNow's Key Management Framework. Part 1 covered the mental model, the role you need, and setting u...

Article
Platform and Cloud Security

Bring Your Own Key (BYOK) : Encrypting Integration Payloads with ServiceNow KMF - Part 1

Bring Your Own Key to ServiceNow KMF — Part 1: Preparing the Instance If you need to encrypt an outbound integration payload so a third party can decrypt it, you'll quickly hit a wall: KMF never releases key material. That is the entire point of th...

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Orchestration
Platform and Cloud Security

Mobile Publishing - Technical FAQ: Form Submission & Beyond

Mobile Publishing Technical FAQs - Form Submission & Beyond This is the 2nd of 2 Mobile Publishing FAQs. If you are seeking answers to more fundamental questions, like whether this product is right for you, check out our Getting Started FAQ! General...

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Mobile app configuration
Multiple Versions
Now Mobile

Speed Up Flow Testing in ServiceNow with an "Expire Timers" UI Action

If you've worked with Flow Designer long enough, you've probably run into the same challenge during testing: You submit a request, trigger the flow, and then... wait. Maybe the flow contains a 30-minute timer. Maybe it's waiting a few hours before ...

Article

Dynamic Translation for Virtual Agent with Custom Greeting topic setup and Pre-Chat Survey

Hi ServiceNow Community, I’m working on enabling Dynamic Translation for Virtual Agent. Language Detection and Dynamic Language Translation are enabled for English, Polish, and Spanish under Conversational Interfaces > Settings > Virtual Agent > Mult...

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