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I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
UI Builder 101 The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...
What's New Webinar: Australia Release for AI Control Tower AI Control Tower is your view for managing everything AI in your organization and driving speed and innovation. Join this webinar to see demos of the latest capabilities across AI strategy, ...
Hello Community,Hope all are doing well.I am working on ServiceNow Document Intelligence for one of our projects, which I need to train few Invoices which are in PDF Document, I did all the trainings for documents in Dev Instance and I need to move t...
Before the Australia release of the PDI, I only needed to set gs.setProperty('com.snc.process_flow.reporting.level', 'FULL'); to view the full execution details of a Flow. However, in the Australia PDI, this setting no longer seems to work. It shows ...
Hi team, We can see the search option displayed differently for different users. Some users see the Global Search, while others only see Service Operations Workspace (SOW) Search. The users would like to have access only to Global Search. Currently, ...
Hi team, In my catalog Item there is a variable called 'file_type' it is Select box type of variable in that three choices are there 1) .csv, 2) .xlsx 3).txt when user selects anyone from those choices, if user selects .csv type then there is variab...
Hi we are a prospect but the servicenow team say we have to purchase a package to do performance testing. It's important for us to have this tested as we are a FSI company. What are the options here?
Hi All,I’m trying to update the Now Assist icon color. When I inspect the element in the browser, I can see it is using the class .now-icon with the following CSS: .now-icon { fill-rule: evenodd; fill: currentcolor; } If I manually change the colo...
Hi Community. So recently my client upgraded the instance to Australia. After that, the generic case are not showing sections like details, service level management, remote tasks, tasks, interactions, etc. Instead, I see a small button at the far rig...
What is the best way to integrate Cisco Meraki with ServiceNow event management
If you've stood up an MCP server with MCP Server Console, you know the last mile is connecting a client to it over OAuth. Traditionally that means creating an OAuth inbound integration and handing the client a client ID and secret. Client ID Metadata...
Hi, I am new to using Now Assist in Document Intelligence and am trying to set it up / test within my team's Demo instance. I am having issues with getting the table record to be populated with the extracted values. 1. I have Now Assist products, Doc...
We are preparing to clone our Production instance down to sub-production (Dev/Test) as part of an upgrade, and we've created a custom clone profile ("Standard Profile v2").We need an authoritative confirmation of the following behavior before we run ...
After analysing every ServiceNow licensing reference page and knowledge article available, I've pulled everything together into one place attached as a reference workbook at the end of this post. The Three Models Know Which One You're In: Servic...
OverviewVisual Task Boards (VTBs) transform standard list and form navigation into an interactive, graphical interface. They provide teams with a visual way to manage, track, and prioritize work by displaying tasks as movable cards on customizable bo...
Hi Everyone, We've created a flexible VTB with swimlanes, and it seems that we are limited to using compact cards. Does anyone know if it is possible to create a flexible VTB with swimlanes and without compact cards? \ In the configuration tab, Sh...
Hello Dears,Recently, I enrolled in the ServiceNow Administration Fundamentals - on demand course and have an i open instance to do lab exercises (Xandau). when I reached lab 2.1.1 where working with theme builder is required, I searched for it in al...
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