Dynamic translation for "short description" field in agent workspace

Venkata6
Tera Contributor

In Agent Workspace the dynamic translation button does not appear on any field or in activity stream but it appear on native views.

All configurations are correct. In the backend it appears on short description field but

In agent workspace is the translation button not available.

Can someone help?

 

Attaching how translation appears in native UI:

 

Venkata6_1-1681223806283.png

But the same button is not available in agent workspace when agent wants to see what the user is saying.

0 REPLIES 0