External users are not able to access the Workplace Services portal

SC_gt
Tera Contributor

Hello,

Users with the 'snc_external' and 'sn_wsd_core.workplace_user' roles are not able to access the Workplace Services portal (https://x.service-now.com/ws). It is showing a 404 page: 

Setsuna_0-1678390523663.png

 

The portal however is accessible to users with 'snc_internal' and 'sn_wsd_core.workplace_user'. 

 

Why are the 'snc_external' users unable to access the page?

 

Thank you

 

1 ACCEPTED SOLUTION

Florin Ceparu
Tera Expert

Hi Kilo,

 

You need to make your index page to be public. In this way, the page will be available for unauthenticated users.

FlorinCeparu_0-1679325527658.png

 

Here is an article with more info on how to make a page public.

https://www.servicenow.com/community/csm-blog/how-to-setup-your-portal-for-public-users/ba-p/2292553

 

Best regards,

Florin

View solution in original post

1 REPLY 1

Florin Ceparu
Tera Expert

Hi Kilo,

 

You need to make your index page to be public. In this way, the page will be available for unauthenticated users.

FlorinCeparu_0-1679325527658.png

 

Here is an article with more info on how to make a page public.

https://www.servicenow.com/community/csm-blog/how-to-setup-your-portal-for-public-users/ba-p/2292553

 

Best regards,

Florin