Hello,
Users with the 'snc_external' and 'sn_wsd_core.workplace_user' roles are not able to access the Workplace Services portal (https://x.service-now.com/ws). It is showing a 404 page:
The portal however is accessible to users with 'snc_internal' and 'sn_wsd_core.workplace_user'.
Why are the 'snc_external' users unable to access the page?
Thank you
Hi Kilo,
You need to make your index page to be public. In this way, the page will be available for unauthenticated users.
Here is an article with more info on how to make a page public.
https://www.servicenow.com/community/csm-blog/how-to-setup-your-portal-for-public-users/ba-p/2292553
Best regards,
Florin
Hi Kilo,
You need to make your index page to be public. In this way, the page will be available for unauthenticated users.
Here is an article with more info on how to make a page public.
https://www.servicenow.com/community/csm-blog/how-to-setup-your-portal-for-public-users/ba-p/2292553
Best regards,
Florin
