How to configure NOW Mobile Agent for Workplace Case Managment

[Joaquin]

I need to configure the NOW Mobile Agent app for Workplace Service Delivery so that fulfillers can access and fulfill Workplace Service cases (Workplace Service Catalog). The OOTB settings for NOW Mobile agent seem to be only for ITSM.

[PaulSylo]

Hi Joaquin,

I think you can use this link to install to enable properties for WSD for Now mobile.

https://docs.servicenow.com/en-US/bundle/sandiego-employee-service-management/page/product/wsd-for-mobile/concept/wsd-mobile-overview.html

https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/wsd-for-mobile/reference/properties-installed-with-wsd-for-mobile.html

Regards,

Paul