Map doesn't show on WSD portal (Indoor map plugin)

Vincent Siebens · ‎05-19-2022

I'm trying to make the new Indoor Mapping plugin work in the Workplace Reservation Management module, but I cannot get the map to show on the Portal.

1. Using the Map Studio I did the following:
- created a campus, building & floor + imported a png file & configured the floor map
- created places: desks, meeting rooms, coffee corner, restrooms, ....
- added directions
- added everything (all buildings, floors, spaces, ...) to the default style in Style Editor

2. Updated the Space Mapping properties to use "Indoor Mapping" as the map provider.

3. I also created 2 reservable modules: one for desks & one for meeting rooms:
- added time slots
- added the 3 OOTB reservable views including the 'map view'

All spaces, floors and buildings are set as reservable and the Indoor map field on each record is filled in with its corresponding record created in Map Studio.

On the WSD portal it works when using the card or schedule view, but the map view always shows the message 'Map not available'.

Same for the location directory:

Can anyone tell me what I am missing or doing wrong or point me in the right direction?

Thanks!

Vincent Siebens · ‎11-17-2022

Hi @Tim Noack, It took a few months, but in the end support helped me solve my problem. I completely forgot about this post by then.

What you need to do is:

1. Open your existing Campus record (sn_wsd_core_campus) in the 'Workplace Indoor Mapping Campus' view

2. Select the 'Indoor map campus' you created via the Mapping Studio

3. Set the 'Source' field to 'Indoor mapping'. (missing on the form OOTB!)

4. Update the record

5. Click on the UI action 'Get Buildings' to sync everything

If you have the same issue as me, you are only missing step 3. The 'Source' field is unfortunately not displayed by default and needs to be added to the view manually.

View solution in original post

Vincent Siebens · ‎05-20-2022

Note that I already have existing space administration data in my instance before I started with the Indoor mapping. I'm doing this test is in my PDI, before running it in our DEV environment that also contains multiple existing buildings, floors and spaces already.

When I create a campus via Map Studio, it doesn't create a new record in 'sn_wsd_core_campus' and I indeed have to link the 'Indoor Map Campus' manually.

I've checked the condition of the UI action 'Get Building' and my campus is missing the 'external ID' & 'source' data.

Once I create a building, floor & spaces via the Map Studio, it does create duplicate records for everything even if it has the exact same name:

On this new building I do see 'Get floors' but clicking on it doesn't seem to change anything.

ElizabethBohlin · ‎05-22-2022

Good morning Vincent,

I believe further investigation is needed on your instance, would you mind submitting a Hi support ticket?

Thank you,

Elizabeth

Vincent Siebens · ‎05-25-2022

I've created a HI ticket.

I'll update this post once I have more information

Matt Jones3 · ‎06-13-2022

I believe I'm having nearly the same issue, also in my PDI, as we are going to be evaluating whether or not we want to switch from MappedIn. Did you ever get a resolution to this?

Vincent Siebens · ‎06-13-2022

The HI ticket is still ongoing.

I've tried several things on my own and in my case it seems to be related to the fact I already have existing WRM locations.
When I create a new map in map studio and use new WRM locations, it is working fine.

I think there is an issue with linking the newly created locations from the Map Studio to the already existing data in WRM (with the exact same name as you can see in the attachment).

I've tried manually switching the External ID and the Indoor Map fields to the correct WRM locations but that didn't help a lot.