Microsoft Exchange Workplace Calendar Sync issue with subscription not being generated.

Rami_Joulani
Tera Contributor

Hey everyone,
I have an issue with configuring this app, I was following the guided set up and encountered an issue with the credentials when I tried to activate a Reservable Sync Configuration record, 

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I couldn't find a solution for this so I left it for few days
Today this issue didn't come up again, 

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The try action didn't run here don't know why, and I get that this resource is invalid, though it is identified in the Exchange portal resources as room.
What can I do, is there more configuration in servicenow other than adding provider, then the reservable sync conf. 
and the webhook registry for the calendar sync, with the credentials now not generating an error.

1 ACCEPTED SOLUTION

@Rami_Joulani Also, check your OAuth Entity profile for MS Graph 1 and MS Graph 2 are both set to Microsoft Exchange Online_clientCredentials default_profile

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16 REPLIES 16

connorlyons
Kilo Sage

Hi @Rami_Joulani,

 

Have you tried or successfully been able to activate other Reservable Sync Configuration records?

 

Best,

Connor

No, all with the same issue. I have 8, I tried adding few but none got activated.

@Rami_Joulani When you open a record and click "Activate", what happens?

 

The record form should close and open the Reservable Sync Configuration list view. Wait for a minute. Open the record that you clicked "Activate" for to see if a Subscription ID is populated.

While it closes as you said and goes to the list view, it doesn't get activated.

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The subscription field is empty, because as indicated in the image above it's from the flow