Microsoft Exchange Workplace Calendar Sync issue with subscription not being generated.

[Rami_Joulani]

Hey everyone,
I have an issue with configuring this app, I was following the guided set up and encountered an issue with the credentials when I tried to activate a Reservable Sync Configuration record, 

I couldn't find a solution for this so I left it for few days
Today this issue didn't come up again, 

The try action didn't run here don't know why, and I get that this resource is invalid, though it is identified in the Exchange portal resources as room.
What can I do, is there more configuration in servicenow other than adding provider, then the reservable sync conf. 
and the webhook registry for the calendar sync, with the credentials now not generating an error.

[connorlyons]

If you followed the Guided Setup, the issue is probably the OAuth Entity profile for MS Graph 1 and MS Graph 2. Seems odd for them to be configured with the same OAuth Entity profile, but I've seen this be the issue with folks before - particularly when they follow the Guided Setup.

[connorlyons · Accepted solution]

@Rami_Joulani Also, check your OAuth Entity profile for MS Graph 1 and MS Graph 2 are both set to Microsoft Exchange Online_clientCredentials default_profile

[Rami_Joulani]

Ok somehow it worked😅
Though I did this before but I had many issues
Thanks

[connorlyons]

Bingo! Happy syncing! 😎

Best,

Connor Lyons

Consultant at Infocenter

CSA | CAD | 16x CIS

LinkedIn

[Rami_Joulani]

@connorlyons Hey Connor, I am facing an issue as they both set to clientCredentials, as there is only an Access token with no refresh token, it keeps expiring every hour, what is the approach for this case?