Microsoft Exchange Workplace Calendar Sync issue with subscription not being generated.

[Rami_Joulani]

Hey everyone,
I have an issue with configuring this app, I was following the guided set up and encountered an issue with the credentials when I tried to activate a Reservable Sync Configuration record, 

I couldn't find a solution for this so I left it for few days
Today this issue didn't come up again, 

The try action didn't run here don't know why, and I get that this resource is invalid, though it is identified in the Exchange portal resources as room.
What can I do, is there more configuration in servicenow other than adding provider, then the reservable sync conf. 
and the webhook registry for the calendar sync, with the credentials now not generating an error.

[connorlyons]

Hi @Rami_Joulani,

Have you tried or successfully been able to activate other Reservable Sync Configuration records?

Best,

Connor

[Rami_Joulani]

No, all with the same issue. I have 8, I tried adding few but none got activated.

[connorlyons]

@Rami_Joulani When you open a record and click "Activate", what happens?

The record form should close and open the Reservable Sync Configuration list view. Wait for a minute. Open the record that you clicked "Activate" for to see if a Subscription ID is populated.

[Rami_Joulani]

While it closes as you said and goes to the list view, it doesn't get activated.

The subscription field is empty, because as indicated in the image above it's from the flow