Microsoft Exchange Workplace Calendar Sync issue with subscription not being generated.

Rami_Joulani
Tera Contributor

Hey everyone,
I have an issue with configuring this app, I was following the guided set up and encountered an issue with the credentials when I tried to activate a Reservable Sync Configuration record, 

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I couldn't find a solution for this so I left it for few days
Today this issue didn't come up again, 

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The try action didn't run here don't know why, and I get that this resource is invalid, though it is identified in the Exchange portal resources as room.
What can I do, is there more configuration in servicenow other than adding provider, then the reservable sync conf. 
and the webhook registry for the calendar sync, with the credentials now not generating an error.

1 ACCEPTED SOLUTION

@Rami_Joulani Also, check your OAuth Entity profile for MS Graph 1 and MS Graph 2 are both set to Microsoft Exchange Online_clientCredentials default_profile

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16 REPLIES 16

@Rami_Joulani It's definitely a scheduled job that you need. When I stood this integration up for a client, I didn't have to look at scheduled jobs. I assumed there was an OOB scheduled job, but there could have been a scheduled job created before I was brought in to implement WSD.

Hi @connorlyons , the sync is working only with if I give my email address to any room, if I use actual resource email account then it is failing. Even If I provide other user email account it is failing. What could be the reason for this?

I am using personal authentication mode.