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send public survey to external visitor and use their response to update visitor registration record

rajasekar reddy
Tera Contributor

‎12-07-2022 09:53 PM

Hi WSD experts,

we have a requirement to send public survey to external visitors (as they would not login to snow) and when they submit submit we need to update their registration record.

 

But in survey trigger conditions we don't have external visitor field in User selection.

 

How can we send this survey to external visitor when as assesment is created.

 

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Ali Jubran1
Tera Contributor

‎01-19-2023 09:13 AM

Generate an instance of your survey after the reservation is completed. There is a trigger BR on the Survey which should do this for you. Set the user as Guest or create a generic WSD Visitor user. Then you can construct a URL for the public survey and send an email with that URl. There is a paramater you can pass like this: /sp?id=public_survey&instance_id=[sys_id of your survey isntance]

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