Unable to upload an Autocad file in Map Studio

SimonD · ‎05-24-2022

When trying to upload an AutoCad dwg or dxf file, I always get the following error message :

Setup job failed for the following reason: Request not sent to uri= https://mapimport/sources/autocad-source/extract/geometries : org.apache.commons.httpclient.HttpException: Session contains no certificates - Untrusted

The same file is working as expected on an other ServiceNow instance.

Anyone is having the same problem?

Thanks

SimonD · ‎06-01-2022

Here is the solution proposed from ServiceNow :

the https://mapimport service was temporarily unavailable at the time of uploading the .dwg file. The issue will be addressed in a upcoming release update.

View solution in original post

sachin_namjoshi · ‎05-24-2022

What is the size of this file on the instance which has issue?

Also, you may need to adjust com.glide.attachment.max_get_size system property value based on dxf.json file size.

Regards,

Sachin

SimonD · ‎05-24-2022

Hello Sachin,

I know the limit of the CAD file is 10mb. The file is 2.7 mb.

Note that the same file is working in another Instance.

Thanks

Mederic Morel · ‎05-25-2022

Hi Simon,

I advice you to raise a Support Case to solve this issue.

Regards,

SimonD · ‎05-25-2022

Hello Mederic,

thanks for the reply. I did open a Support case before asking the question here. I'll wait and see if they can fix the problem.

Thank you