Unable to upload an Autocad file in Map Studio

SimonD · ‎05-24-2022

When trying to upload an AutoCad dwg or dxf file, I always get the following error message :

Setup job failed for the following reason: Request not sent to uri= https://mapimport/sources/autocad-source/extract/geometries : org.apache.commons.httpclient.HttpException: Session contains no certificates - Untrusted

The same file is working as expected on an other ServiceNow instance.

Anyone is having the same problem?

Thanks

SimonD · ‎06-01-2022

Here is the solution proposed from ServiceNow :

the https://mapimport service was temporarily unavailable at the time of uploading the .dwg file. The issue will be addressed in a upcoming release update.

View solution in original post

SimonD · ‎06-10-2022

yes it is

Guillaume11 · ‎06-10-2022

Hello @Siham TAHA 🙂

The service is very unstable. I was able to load one file 30 minutes ago (had another issue linked to the file itself) but I just tried now and get the same error as mentioned in this thread 😞

org.apache.commons.httpclient.HttpException: Session contains no certificates - Untrusted

Siham TAHA · ‎06-10-2022

Hi Guillaume,

We're aware of the issue. It will be solved on Monday. Until then, the service might be unstable.

Thanks for all the feedback!

Guillaume11 · ‎06-14-2022

Hello 🙂

Just FYI, the service is still down on my end (using a personal dev instance (dev27686)).

Regards,

Guillaume

Siham TAHA · ‎06-15-2022

Hello Guillaume,

There might be an issue with your file. Please open a support ticket to get the proper help.

Thanks,

Siham