ServiceNow Community

ritm is complete i want the activity tab in esc to be read only

In the ESC portal in the standard ticket. I want the activity and attachment to be readonly.

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How to use a widgets in a dashboard?

Hello every one, I created a "spider" widget and I'm trying to insert it on a dashboard, but I can find the way. It is possible to user widgets in dashboard or only in service portals? Thanks!

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Help with mapping Software Models generated by Salesforce integration to License Entitlements

Hello All,I am attempting to deploy the SOW Direct integration profile for Salesforce to our ServiceNow instance. I have successfully managed to get it connected to Salesforce, authenticate, validate, run through the scheduled jobs and generate a num...

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Resolved! How to integrate ServiceNow with Outlook Calendar?

Hi ServiceNow Community Developers I have the following use case that I need to implement – I would like to integrate ServiceNow with Microsoft Outlook so that when a change request is scheduled the details of the change appear in Outlook as a schedu...

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Best practices for handling unmatched fallback CIs (unclassed hardware & incomplete IP ...)

I’m working with a client that uses Rapid7 and Microsoft TVM with ServiceNow VR. A large percentage of discovered items remain unmatched, so VR creates many fallback CIs (Unclassed Hardware / Incomplete IP Identified Device).We need clarity on what h...

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Vulnerability Response

Even CIs that do not have the target tags are displayed in Tag-base ServiceMapping.

We applied "Key A" to services and network devices using cmdb_key_value and executed Tag-base ServiceMapping for "Key A."However, CIs that have "Key B" in addition to "Key A" assigned via cmdb_key_value are also appearing on the ServiceMap.There are ...

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Prioritizing MI Notifications

Dear Community,Need suggestions and recommendations on how to prioritize a specific sub-type of incident notifications ( Major Incident comms ). The event queue sometimes get flooded owing to spike in Event management sources resulting in backlogs w...

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Flow designer logs updates

I have a flow designer in which I am updating the time zone with location.timezone if the location is not empty and trigger condition is Record created or updated. The flow is currently triggered on Record Created OR Updated, which causes it to run e...

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status report in project workspace

Hi , on project workspace , i am working on status report . where can i find configurations for these ui actions approve, edit, print?

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Adobe cloud integration validation failure but authentication is success

we have adobe integration setup for SAM, we have created OAuth profile with instance url,client id,secret key, org id and all. even the authentication is also success, we could that OAuth token is generated successfully, but when we click on validate...

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FSM – CI does not link to Asset, Affected CI / Configuration Item not auto-populated (custom CI clas

Hi everyone,I’m working on a Field Service Management requirement and I’d really appreciate some guidance to understand the correct / recommended configuration for CI–Asset relationships and how they drive behavior in Work Orders and Work Order Tasks...

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Client-side UI Action to clear form fields without page reload (New Record)

Hi Community,I am looking for support regarding a custom UI Action I created to reset a form. Requirement: I have a "Reset Form" UI Action button that appears on the form before insertion (New Record). My goal is to clear all field inputs so the user...

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ServiceNow HRSD (Tutorial Article Part - 1)

Hello ServiceNow Family, I have started a Article series on more compelling Module ServiceNow Human Resources. In many companies, HR spends a significant amount of time on repetitive tasks such as responding to emails, managing chats, and using...

Article
Best Practices
Multiple Versions
Team Development

Adjusting Receive Purchase Order Settings

Hello everyone, OOTB, when I receive a PO, all models are displayed and the check mark for Receive is set to True for all of them. Is it possible to adjust this setting with little effort? If so, where can I make this adjustment?

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Resolved! Rearrange the actions available for agents for a case

Hi Team, I want to rearrange the UI Action on the HR Agent Workspace, the buttons appear in the sequence [Assign to me, Start Work, Suspend, Save, Start Microsoft Teams Chat].Please let me know from where we can change it. Thanks,Prudhvi

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