ServiceNow Community

Search with Incident or Request number in Virtual Agent

Hi All, There is a requirement that if we search with the incident or a Request no. in Virtual Agent chat then it should give us few details like short description, description, etc. about that ticket.Is this functionality possible in ServiceNow Virt...

Question

Best way to capture custom table records in current Update Set in ServiceNow?

Hi everyone,I am working on a custom table (u_capture_record_table) in ServiceNow and I have created multiple records in it.As per my understanding, Update Sets capture configuration changes but not data records. However, I have a requirement to capt...

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Impact of removing sn_hr_core.admin role from admin

Hello,Is there any known issue or platform impact if we try to remove or restrict sn_hr_core.admin from users having the admin role?

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How ca we Uninstall orincativate Plugin - com.snc.itsm.roles(ITSM Roles)

Hi Team, We are planning to Install - com.snc.itsm.roles (ITSM Roles) in to prod - If in case getting any issues How to do uninstall or inactivate (rollback).Thanks,Narasimha Reddy

Question

is there way in a flow to stop business rules from running when updating a record

I am updating a record in flow and when I do that it triggers a business rule that I do not want to run. The business rule in question is OOTB so I do not want to touch it. Is there a way to stop the execution of business rules from flow. I know o...

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Flow Designer

Your Assets Deserve More Than a Spreadsheet. Come See What's Possible at Knowledge 2026.

If you manage IT and enterprise assets, you already know the weight of it: audits you weren't fully ready for, software spend that crept past budget, assets scattered across stockrooms and spreadsheets, and AI tools spinning up faster than your go...

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Your Assets Deserve More Than a Spreadsheet. Come See What's Possible at Knowledge 2026.

If you manage IT and enterprise assets, you already know the weight of it: audits you weren't fully ready for, software spend that crept past budget, assets scattered across stockrooms and spreadsheets, and AI tools spinning up faster than your go...

blog

Your Assets Deserve More Than a Spreadsheet. Come See What's Possible at Knowledge 2026.

If you manage IT and enterprise assets, you already know the weight of it: audits you weren't fully ready for, software spend that crept past budget, assets scattered across stockrooms and spreadsheets, and AI tools spinning up faster than your go...

blog

Your Assets Deserve More Than a Spreadsheet. Come See What's Possible at Knowledge 2026.

If you manage IT and enterprise assets, you already know the weight of it: audits you weren't fully ready for, software spend that crept past budget, assets scattered across stockrooms and spreadsheets, and AI tools spinning up faster than your go...

blog

Cannot delete hardware model

I cannot delete a hardware model. The hardware is duplicate hardware model and is being used in the product catalog item. When I try to delete the model, it cannot delete because it is being reference in the catalog item table. How can I update the ...

Question

Widget not showing up under certain circumstances (HRSD Cases)

I'm trying to understand how the HRM Case Info widget determines what info is displayed to certain users.Specifically, when a person tries to view a HR Case ticket (that they request for themselves) through the "My Requests" page they usually get thi...

Question

Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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Resolved! PDI Issue: Unable to install Plugin - 'This application is unavailable on developer instances'

I have a new PDI and I tried to run HAM plugin but unable to because of this error. Is there a way for me try install it as I am trying to confirm OOB settings.

Question

RITM to SCTASK attachment copy – duplicates and email attachments corrupted

Good day, everyone. I hope you're all doing well.I am trying to copy attachments from RITM to SCTASK using a Business Rule on sys_attachment (after insert).Flow:- User uploads files in portal → RITM created- User sends additional attachments via emai...

Question

AI Search Enablement

Helo I am crating some agent, and using service now, I would like to AI Search .I already raised a request for AI Search Enablement in my dev envornment.Any idea, how much time this will take or I am not elagible I want to use NewAssist with Copilot...

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