ServiceNow Community

Report on the Trend; duration to resolve over a period of time.

i am trying to create a report with the following characteristics:1. a trend that shows the duration to resolve incident tickets over days, weeks, months, years

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Assignment Group not showing in HR triage dashboard in HR agent workspace

Not able to see any HR assignment group or any group when selecting 'Assignment group' in vertical lane field. Please see the screenshot and give me a resolution.

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Blank screen in Source-to-Pay Workspace

Hi,I'm working with the Source-to-Pay Workspace (S2P) and I’m running into an issue where the workspace opens but the main content area is completely blank.The header, navigation panel and shell are rendered, but the workspace does not load any Landi...

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OAuth Authentication

Hello, Question on how OAuth works in ServiceNow. looks like we need a user account in ServiceNow for an external system to connect to ServiceNow to get the tokenCan we do without a user account? If so can you please help with the steps. Thanks,

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Regarding the OTB ServiceNow functionality that stops working when demo data is deleted

Hi, Everyone. I'm sorry that my question is quite vague.I have heard rumors that some ITSM processes and Catalog Item processes are actually implemented through demo data, and therefore certain out-of-the-box functionalities may not work if the demo ...

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Incident Management
Problem Management
Service Catalog

Resolved! CSA Exam

What kind of questions are asked in the CSA exam? Are there more scenario-based questions? Also, one of my friends had given the CSA exam about a year ago, she said that there was section-wise cutoff. When I checked the 'Review your exam results (Mai...

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Change flows - using Ask for Approval (for manual approvers) and Apply Change Approval Policy

Hi all, I am in the process of moving our change process over a workflow through to flows like in a baseline instance.The flow for the asses stage is working fine, however, I can't get the flow for the Authorize stage to do what needs to be done.REQU...

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Need to setup Authentication for Scripted REST API

Hi Everyone,I am new to integration, I have created a scripted REST API(GET) to send some CMDB field details in JSON format, It is working fine when tested using REST API Explorer, Now the next we need to setup authentication. Client have provided se...

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Send HR document templates to employee without agent involvement

When employee requests for HR letters like(visa letter) the document to be sent to employee without any HR agent involvement and the document to be attached and sent to employee's email.The document attached should not get stored in sys_attachment ta...

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Hi All, we have a requirement that In sc_categories widget, it shows all the catalog items of selec

Hi All, In sc_categories widget, it shows all the catalog items of selected category in the page. we have a requirement that In the employee center, rather than showing the categories It should show Topic, and clicking the topic it should show catalo...

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Approvals are not showing in approval tab in Knowledge article except standard

Hi,In knowledge article previously workflow is attached for approvals. Now I have removed and added to the flow designer in flow designer i have added 2 approvals, 1st approval is ownership group approval. When am testing, Approvals for standard kn...

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Resolved! Authentication Error While Deactivating Jira User via REST API

Hi Team,I’m currently working on integrating ServiceNow with Jira. I have a requirement to deactivate a user in Jira once they leave the organization. As per Atlassian’s documentation : The Jira Cloud platform REST API I’m following the mentioned ste...

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Close the RITM after all the catalog tasks are closed

I have a requirement in which I need to generate 6 tasks in parallel. Since I am using flow designer, I have checked the wait checkbox under each catalog task action. At the same time, RITM should get closed complete after all the tasks are complete...

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on submit client script

Hi All, if some tries to resolve (using an Ui action) the problem record and if there are open problem task records, I want to restrict that and keep the state in fix in progress state only. I am trying this using on submit client script and not busi...

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Catalog item

Hi Team,I have a requirement. I have a catalog item which has a multi row variable set 'Impacted CI' having 2 single line text variables 'Name' and 'DNS Domain'. This catalog item is having flow designer. Requirement is: ServiceNow will need to searc...

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