ServiceNow Community

Ideas for AI use cases integrated with ServiceNow (ITSM, CMDB, ITOM)

We are looking to actively use AI within ServiceNow, with the purpose of trying to reduce manual efforts and potentially cost-saving as well. Open to use any licensed AI tool.Any ideas would be appreciated. Thanks!

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Generate Resolution Plan Agentic Workflow is not working OOB

Hi, we have created an Agentic Workflow by creating a clone of 'Generate Resolution Plan'. We have just added UI action and not performed any other changes. However, there are two issues we found:1. UI action not appearing on Incident form2. 'Next ac...

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in Problem task the close_notes field label showing as canceled reason

in Problem task the close_notes field label showing as canceled reason@Ankur Bawiskar any idea on this?There are no labels no dictionary over-rides for this

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PDI waitist

hello people, i requested a xanadu PDI for the practice purpose almost 24 hrs back and still i'm in the waiting list. is this something normal or any anamoly i have to be worried? please explain.

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There is a requirement to highlight the fields(Ex: Owned by,Location) in SOW view

Hi People,There is a requirement to highlight the fields(Ex: Owned by,Location) with some color in the Windows servers class records if the owned by and location values are empty.I wrote a client script but its working in classic view but not in the ...

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Best practice to name meeting rooms after importing CAD floor diagram in Workplace indoor map

Hi Everyone,I have successfully imported the CAD diagram for a floor and it is displaying correctly in Workplace Mapping in ServiceNow.Now I want to name the meeting rooms on the floor so that they can be used for Workplace Reservations.What is the r...

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Change default selection layout on planning page to Grid

Is there any way to stop enforcing the default to All the Planning page layout? Our users want to retain the choice they've made for their user sessions across projects, or if that's not an option change the default to Grid instead of All

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regarding completion of task in servienow.

when i try to do the task, I'm doing it to through "open my instance", and simulator still showing 0%. I tried to find the link in modules, but there isn't any. so I tried through "open my instance". When I completed doing the task it is not validati...

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Pipeline Changes are closed but still showing Active = True

Hello Team, We have encountered some strange issue with the Pipeline Changes,Some of the Pipeline changes that are closed but still showing Active = True. What will be the issue? Thanks in advance

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create Hardware Asset from PO without creating CI

Hi everyone, I need some help understanding and implementing a specific requirement related to hardware assets and CI creation. Our requirement is that when we receive hardware from a Purchase Order, the system should create only the hardware asset r...

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Write against scope application erroring out from global

I have a custom scoped app and I am trying to write to it from a UI action in global scope. Its erroring out. I dont see any cross scope privileges created automatically. Any suggestions to fix it?

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Send Email with Form to Gather Response (Non-Fulfiller)

I'm new to Creator Studio - coming over from using PagerDuty Workflow Automation or formally known as Catalytic. In my prior tool, we had a function where we could send non-users an email that contained a form. This form could be dynamically individ...

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servie catalog

A Catalog Administrator is asked to create an option in the Service Catalog which will allow a user to select Get Help and Then request access on items. Which feature achieves this?”Options:A. Create a Record ProducerB. Create an Order GuideC. Create...

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MS Dynamics Integration with business central for procurement data

As an ITAM Manager, I need to integrate ServiceNow with Microsoft Dynamics 365 to collect procurement data (Assets, Contracts, Vendors, etc.), so that we have a synchronized Source of Record for all financial and asset lifecycle data. 3. Acceptance C...

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Display only one Catalog Category when using the "Create Request" UI Action

Hello everyone,I need to be able to open a Request from an Incident in the Service Operations Workspace, so I've tweaked the Workspace Client Script of the "Create Request" UI Action to my needs and have been using that.Thing is, whenever I click on ...

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