Customer self-service for Sales and Order Management release notes
The ServiceNow® Business Portal application enables your B2B customers to place orders, request quotes, and get support for orders and invoices through a self-service web portal. Business Portal was enhanced and updated in the Australia release.
Business Portal highlights for the Australia release
- Enable business-to-business (B2B) customers to create invoice dispute cases for quantity, pricing, or date discrepancies through an intuitive playbook experience.
- Enable customers to view invoices and invoice details directly from the Business Portal, providing transparency into billing information.
- Provide customers with visibility into invoice case status, resolution steps, and associated invoice lines to track dispute progress.
See Customer self-service for Sales and Order Management for more information.
New in the Australia release
- Invoice management on Business Portal
- Enable your customers to view invoices and invoice line details directly on the Business Portal, providing transparency into quantity, billing location, shipping location, and sold product information.
- Invoice case creation through playbook experience
- Provide self-service capability to your customers to create invoice dispute cases directly from the Business Portal for quantity, pricing, or date discrepancies using a guided self-service experience, supporting both single invoice and multiple invoice scenarios.
- Invoice case management on Business Portal
- Enable your customers to view and track invoice cases on the Business Portal, reducing support inquiries and keeping them informed on dispute resolution progress.
Activation information
The Business Portal application (sn_b2b_portal) is automatically installed when you install the Customer Service Portal (sn_csm_portal). Install the Customer Service Portal by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Plugin information
- New plugins
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The following plugins are new in Australia:
- Invoice Self-Service (com.sn_invoice_ss): Enable an efficient invoice management experience for B2B customers on the Business Portal, helping them to view and manage invoices efficiently and improve financial operations.
- Invoice Case Self-Service (com.sn_invoice_case_ss): Enable B2B customers to monitor and manage invoice-related cases efficiently through the Business Portal.
- Invoice Case Playbook (com.sn_inv_case_pb): Enable a secure, guided playbook experience for B2B customers on the Business Portal to create and manage invoice-related cases.