Features and changes by product

Review the new features and changes in this release by product.

New products in Australia

The Australia release includes new products.

Employee Service Management

Now Assist for Employee Center Pro release notes

Healthcare and Life Sciences

Care Team Work Management release notes

now-platform-capabilities/now-assist-for-healthcare-operations-rn.html

HR Service Delivery

Recommended Actions for HRSD release notes

Industrial Connected Workforce

Industrial Connected Workforce Core release notes

Industrial Connected Workforce Mobile Experience release notes

Industrial Guided Tasks release notes

Industrial Standards release notes

IT Asset Management

Operational Technology

Now Assist for Operational Technology Service Management (OTSM) release notes

Operational Technology (OT) Discovery release notes

Sales and Order Management

Activity Management release notes

Advanced Approval Management release notes

Buying Group release notes

sales-order-management/now-assist-cpq-rn.html

ServiceNow AI Platform Capabilities

Knowledge Center release notes

Source-to-Pay Operations

Now Assist for Source-to-Pay Operations release notes

Telecommunications, Media, and Technology

Service Exchange (formerly Service Bridge) release notes

Telecommunications Customer 360 release notes

Updated features and products

Other products were changed and updated in the Australia release. For more information, refer to the release notes topics, which are organized by product area.

• AI Experiences release notes
  AI Experiences has new and updated features in the Australia release.
• API release notes
  ServiceNow® APIs enable you to build custom applications and experiences. APIs were enhanced and updated in the Australia release.
• App development and low-code release notes
  The ServiceNow AI Platform® has new and updated automation, as well as and no-code, low-code, and platform developer features in the Australia release.
• Conversational Interfaces release notes
  Conversational Interfaces includes enhancements and changes in the Xanadu release.
• Customer Service Management release notes
  The ServiceNow® Customer Service Management application has new and updated applications and features in the Australia release.
• Enterprise Architecture release notes
  Enterprise Architecture (formerly Application Portfolio Management) has new and updated features in the Australia release.
• Employee Service Management release notes
  Employee Service Management has new and updated features in the Australia release
• Field Service Management release notes
  The ServiceNow® Field Service Management (FSM) application enables your organization to efficiently manage Field Service operations including work order dispatch, scheduling, and mobile workforce enablement. Field Service Management was enhanced and updated in the Australia release.
• Financial Services Operations release notes
  Financial Services Operations (FSO) has new and updated features in the Australia release.
• Governance, Risk, and Compliance release notes
  The Governance, Risk, and Compliance application has new and updated features in the Australia release.
• Healthcare and Life Sciences release notes
  Healthcare and Life Sciences has new and updated features in the Australia release.
• Impact release notes
  ServiceNow® Impact is built on the ServiceNow AI Platform and combines customized service with a digital interface to provide tailored recommendations and guidance. Impact Store App was enhanced and updated in the Australia release.
• Industrial Connected Workforce release notes
  Industrial Connected Workforce has new and updated application and features in the Australia release.
• IT Asset Management release notes
  IT Asset Management has new and updated features in the Australia release
• IT Operations Management release notes
  IT Operations Management has new and updated features in the Australia release.
• IT Service Management release notes
  IT Service Management has new and updated features in the Australia release.
• Manufacturing Commercial Operations release notes
  The ServiceNow® Manufacturing Commercial Operations enables manufacturers, agents, and Dealers (internal and channel partners) to connect and track services and manage repair, recall, sales promotion campaigns, and quality management. Manufacturing Commercial Operations is a new application in the Australia release.
• Mobile Platform release notes
  The ServiceNow® Mobile Platform application enables you to access your ServiceNow instance from anywhere. Mobile Platform was enhanced and updated in the Australia release.
• Now Assist and agentic AI release notes
  Now Assist and agentic AI product enhancements and updates in the Australia release.
• Operational Sustainability Management (formerly Environmental, Social, and Governance Management) release notes
  The Operational Sustainability Management application (formerly known as Environmental, Social, and Governance Management) manages sustainability-related data, metrics, and reporting requirements. All existing functionality, features, and user roles remain unchanged. Operational Sustainability Management was enhanced and updated in the Australia release.
• Operational Technology release notes
  Operational Technology has new and updated features in the Australia release.
• Platform Analytics release notes
  Platform Analytics has new and updated features in the Australia release.
• Public Sector Digital Services release notes
  The ServiceNow® Public Sector Digital Services application enables government agencies to provide citizens, businesses, and other agencies with important services such as public records, licenses, permits, and social services. Public Sector Digital Services was enhanced and updated in the Australia release.
• Retail release notes
  The ServiceNow® retail applications streamline frontline operations and customer experiences. Retail applications were enhanced and updated in the Australia release.
• Sales and Order Management release notes
  ServiceNow®Sales and Order Management is a set of new and updated applications and features in the Australia release. These applications enable you to manage the product sales life cycle in your organization, including leads, pre-sales opportunities, sales quote generation, order capture, order fulfillment, and post-sales order changes and renewals.
• Security Operations release notes
  Security Operations has new and updated features in the Australia release.
• ServiceNow AI Platform administration release notes
  ServiceNow AI Platform® administration product enhancements and updates in the Australia release.
• ServiceNow AI Platform capabilities release notes
  ServiceNow AI Platform® capabilities were enhancements and updates in the Australia release.
• ServiceNow AI Platform security release notes
  ServiceNow AI Platform® security product enhancements and updates in the Australia release.
• ServiceNow AI Platform user interface release notes
  ServiceNow AI Platform® user interface product enhancements and updates in the Australia release.
• Source-to-Pay Operations release notes
  Source-to-Pay Operations has new and updated features in the Australia release.
• Strategic Portfolio Management release notes
  Strategic Portfolio Management has new and updated features in the Australia release.
• Telecommunications, Media, and Technology release notes
  ServiceNow® Telecommunications, Media, and Technology has new and updated applications and features in the Australia release.