Healthcare and Life Sciences Service Management Core release notes
The ServiceNow® Healthcare and Life Sciences Service Management Core application delivers a seamless digital experience for your users and streamline healthcare operations with automated processes. Healthcare and Life Sciences Service Management Core was enhanced and updated in the Australia release.
Healthcare and Life Sciences Service Management Core highlights for the Australia release
Healthcare and Life Sciences Service Management Core has received security enhancements in the Australia release.
See Healthcare and Life Sciences Service Management for more information.
Important information for upgrading Healthcare and Life Sciences Service Management Core to Australia
Strengthen your instance security and maintain backward compatibility through enhanced protections for read‑only fields across the ServiceNow AI Platform®. These back-end changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". If you have custom client scripts that modify read‑only fields on the ServiceNow AI Platform® using g_form.setValue() or g_form.clearValue(), see the Remediation for strict read-only fields preventing client side updates [KB2718122] article in the Now Support Knowledge Base. This article provides additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options.
If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.
Activation information
Install Healthcare and Life Sciences Service Management Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.