Set up NLU for Sourcing and Procurement Operations Virtual Agent

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：3分

    • Set up Natural Language Understanding (NLU) for Sourcing and Procurement Operations Virtual Agent before chatting with the Virtual Agent to optimize the search experience.

    始める前に

    Role required: admin, virtual_agent_admin

    You must have the following plugin installed on your instance: Natural Language Understanding Models for Sourcing and Procurement Operations. For information on how to install the plugin, follow this procedure.

    手順

    1. Train and publish the NLU model.
      1. Navigate to NLU Workbench > Models.
      2. Select Sourcing and Procurement Operations Model.
      3. Select Train to train your prediction server for the first time before you get started.
      4. Select Publish to publish the NLU model.
    2. Enable NLU for Sourcing and Procurement Operations Virtual Agent.
      注:
      This is a one-time activity that you must perform to ensure that NLU is enabled for Virtual Agent in your instance.
      1. Navigate to Conversational Interfaces > Virtual Agent > General Settings.
      2. Select the Enable NLU in Virtual Agent radio button to enable NLU.
      3. In the NLU service provider field, select ServiceNow NLU.
      4. Select Save.
    3. Integrate NLU with Sourcing and Procurement Operations Virtual Agent.
      1. Navigate to Conversational Interfaces > Virtual Agent > Designer.
      2. In the Category field, select PSM Virtual Agent Topics.
      3. In the Type field, select Topics.
      4. Select any topic to open it.
      5. Select the Properties tab.
      6. In the Set up Natural Language Understanding (NLU) section, NLU Model field, select Sourcing and Procurement Operations Model.
      7. In the Associated Intent field, select the relevant intent.
      8. Select the Flow tab.
      9. Select the first input entity.
      10. In the User Input Properties section, Name field, enter Product service term.
      11. In the Associated Entity field, select SupplierProduct.
      12. Select the Enable NLU at Input Node radio button.
      13. Select the Skip confirmation for recognized entity radio button.
      14. Save and publish the topic.