Exploring Digital Factory Workspace

The Digital Factory Workspace is a workspace that enables the Industrial Connected Workforce (ICW) users to manage their shop floor processes.

Digital Factory Workspace overview

Learn about features of the Digital Factory Workspace to run and standardize shop-floor operations across Industrial Connected Workforce (ICW). Digital Factory Workspace brings together list views, Standards hub, and industrial data models so operators and owners can find, execute, and govern work in one place.

The following image shows an example of the icons available in the Digital Factory Workspace.

Digital Factory Workspace benefits

Digital Factory Workspace provides the following benefits.

Table 1. Digital Factory Workspace benefits

Benefit	Feature	Users
Standardize task execution and knowledge	Standards hub	Operators Equipment owners
Find answers fast	AI Search	All Workspace users
Get contextual guidance	Recommended Actions	Operators Equipment owners
Collaborate without context-switching	Initiate a Sidebar chat	All Workspace users
Keep equipment data accurate	Operational Equipment Model	Equipment owners
Manage materials in one place	Industrial Materials	Equipment owner
Capture and classify failures	Industrial Failure Modes	Equipment owners
Log quick actions	Action Management	Operators Equipment owners
Manage deviations	Deviation Management	Operators Equipment owners
Get to the root cause	Root Cause Analysis	Operators Equipment owners

• Exploring Industrial Standards
  Industrial Standards enable you to manage consistency and control across your manufacturing environment. Standardizing components such as standard operating procedures, shift structures, and production calendars. Standardization helps improve traceability, reduce errors, and support scalable, compliant operations.
• Exploring Industrial Guided Tasks
  Manage your industrial guided task (IGT) standards with Industrial Guided Tasks.
• Task lists in the Digital Factory Workspace
  Use the task lists in the Digital Factory Workspace to access and manage all types of tasks for your organization.
• Reporting and metrics for industrial task flows
  Use the fields available to distinguish workflows and produce reliable metrics.
• AI Search in Digital Factory Workspace
  Access the AI Search for Digital Factory Workspace by using the search bar. The system interprets queries to return the most relevant results across configured record types, such as standards, tasks, and knowledge articles.
• Recommended Actions for the Industrial Connected Workforce
  The Recommended Actions feature displays suggested actions directly on task forms. These suggestions are based on the current context of the task. They’re intended to support you during the manufacturing processes with a relevant guidance.
• Exploring Industrial Connected Workforce Integration with Health and Safety Incident Management
  The ServiceNow Health and Safety Incident Management connects with the Industrial Connected Workforce (ICW) suite and enables you to report, triage, and eliminate safety incidents directly from the shop floor.