Input Collector user input control
Summarize
Summary of Input Collector user input control
The Input Collector control is designed to gather user input data for Now Assist conversations that utilize large language model (LLM) topic discovery in ServiceNow. It enables effective collection and management of multiple user inputs to enhance conversational interactions driven by LLMs.
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Key Features
- LLM Exclusive: The Input Collector is available only for topics using LLM discovery.
- Input Capacity: It can hold up to 5 LLM user inputs (excluding other Input Collectors). To collect more inputs, multiple Input Collector nodes can be chained, or the system property
com.glide.cs.vainputcollectormaxnodescan be adjusted. - Flexible Node Management: Nodes within an Input Collector can be reordered on the canvas by dragging or in the table view using up/down arrows. Nodes can also be added, removed, or moved between Input Collectors via drag-and-drop on the canvas.
- Flow Action Properties: Each node supports configuration properties including:
- Node Name: Identifier for the node in the topic flow.
- Advanced Instructions for LLM: Custom instructions such as data formats, restrictions, or default values can be set using plain language, scripts, or conditions with the data pill picker.
- Confirmation Message: Optionally displays a summary of collected inputs at conversation end, allowing users to confirm or revise their responses. This feature is enabled by default.
- Conditional Display and Skipping: Nodes can be conditionally shown or allowed to be skipped based on no-code conditions or scripts.
Channel Support
The Input Collector control supports various communication channels with differences in LLM and NLU/keyword support:
| Channel | LLM Support | NLU/Keyword Support | Constraints |
|---|---|---|---|
| Web UI | Not supported | Supported | None |
| Mobile UI | Not supported | Supported | None |
| Now Assist panel | Not supported | Supported | None |
| Microsoft Teams | Supported | Supported | None |
| Slack | Not supported | Not supported | Not applicable |
| Workplace | Not supported | Not supported | Not applicable |
| Facebook Messenger | Not supported | Not supported | Not applicable |
| SMS Twilio | Supported | Not supported | Not applicable |
| LINE | Not supported | Not supported | Not applicable |
| Supported | Not supported | Not applicable | |
| Apple Messages for Business | Not supported | Not supported | Not applicable |
| Alexa (Voice) | Not supported | Not supported | Not applicable |
Practical Benefits for ServiceNow Customers
- Enables efficient, structured collection of multiple user inputs in LLM-driven conversations, improving the accuracy and relevance of Now Assist responses.
- Supports conditional logic and user control over input steps, enhancing conversational flexibility and user experience.
- Offers broad channel compatibility, especially for Microsoft Teams, SMS Twilio, and WhatsApp, enabling multichannel support for conversational automation integrated with LLMs.
- Allows customization of input collection flow and confirmation messaging to ensure data quality before proceeding in conversations.
Use the Input Collector control to gather data for use by Now Assist in conversations that use large language model (LLM) topic discovery.
For an overview of the Input Collector from a user perspective, watch this video.
Input Collector properties
The Input Collector is only available for topics that use LLM discovery.
The Input Collector can hold up to 5 of any of the LLM user inputs aside from another Input Collector. To collect more than 5 user inputs, place multiple Input Collector nodes in sequence or adjust the Value of the com.glide.cs.va_input_collector_max_nodes property in the System Properties [sys_properties] table.
You can reorder nodes inside the Input Collector on both the canvas and table views. To reorder nodes on the canvas, select a given node inside the Input Collector and drag it up or down in the list. You can add or remove nodes from an Input Collector, or nodes between multiple Input Collectors, by selecting a node and dragging it into or out of an Input Collector node on the canvas. To reorder nodes in an Input Collector in the table view, select a given node in the list, then select the up or down arrow next to the node.
Specify the flow action properties for the node that you want to create.
| Property | Description |
|---|---|
| Node name |
Name that identifies this node in the topic flow. |
| Advanced | |
| Additional instructions for LLM | Further instructions to the LLM, such as adding data formats, restrictions, or default values for user responses. You can create additional instructions in plain language, input a script, or define conditions with the data pill picker. |
| Confirmation message |
Toggle switch to display a summary of collected inputs to the user at the end of a conversation. If Summary message is activated, the Virtual Agent, when activated, presents the information that you have entered and asks if everything is correct. Select Yes to continue the chat or No
to restart collecting user input. You can also reply by typing a response in the chat window, to confirm or deny the summary or to change your answer. This option is active by default, and shows an enabled icon |
| Hide or skip this node | |
| Conditionally show this node if |
No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true. |
| Allow user to skip this node if | No-code condition statement or low-code script that specifies a condition for letting users skip this node in the conversation. The condition must evaluate to true. You can set this field using either the condition builder or a script. |
when activated.Example Input Collector capability
Input Collector canvas view
Input Collector table view
Channel support
| Channel | LLM support | NLU/keyword support | Constraints |
|---|---|---|---|
| Web UI | Not supported | Supported | None |
| Mobile UI | Not supported | Supported | None |
| Now Assist panel | Not supported | Supported | None |
| Microsoft Teams | Supported | Supported | None |
| Slack | Not supported | Not supported | Not applicable |
| Workplace | Not supported | Not supported | Not applicable |
| Facebook Messenger | Not supported | Not supported | Not applicable |
| SMS Twilio | Supported | Not supported | Not applicable |
| LINE | Not supported | Not supported | Not applicable |
| Supported | Not supported | Not applicable | |
| Apple Messages for Business | Not supported | Not supported | Not applicable |
| Alexa (Voice) | Not supported | Not supported | Not applicable |