Install the Conversational SMS Integration with AWS End User Messaging application

  • Release version: Yokohama
  • Updated June 16, 2026
  • 1 minute to read

    • You can install the Conversational SMS Integration with AWS End User Messaging application (sn_sms_aws_adapter) from the ServiceNow store and integrate it with AWS End User Messaging to enable customer support agent conversations via an SMS channel.

    Before you begin

    Role required: Admin or virtual_agent_admin

    About this task

    Ensure that the application and all of its associated ServiceNow store applications have valid ServiceNow entitlements.

    Procedure

    1. Navigate to System Applications > All Available Applications > All.
    2. Find the Conversational SMS Integration with AWS End User Messaging application (sn_sms_aws_adapter) using the filter criteria and search bar.

      You can search for the application by its name or ID.

    3. Select the application and version from the list and select Install.

      In the Install dialog box, all dependent plugins are displayed.