Legacy - System parameter configuration

Use system parameters to configure the functionality of the Conversational Analytics dashboard.

Important:

Conversational Analytics dashboard is being prepared for future deprecation. It will be supported until deprecation but will no longer be available for installation. A new Conversational Analytics dashboard in Platform Analytics experience, which meets the compliance requirements of Government Community Cloud (GCC), and thus FedRAMP authorized, is available. See Conversational Analytics dashboard in Platform Analytics experience.

For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

If you are an existing user of this dashboard and want to migrate analytics data to the new dashboard, see Migrate data to Conversational Analytics dashboard in Platform Analytics experience [KB1651556].

Use the following system parameters to configure the functionality of the Conversational Analytics dashboard. You must have the Chat Analytics Admin [chat_analytics_admin] role.

Table 1. Dashboard system parameters

Functionality	System parameter	Description
Debug	sn_ci_analytics.logging.verbosity	Set this parameter to "debug" to see the debug logs for conversational analytics. The setting makes the logs verbose with debug information.
Reasons	sn_ci_analytics.ca.reason_max	Sets the maximum length of reason strings. The default is 1000 characters.
Hash	sn_ci_analytics.show_hashed_user_id	Set this parameter to true to display hashed User Ids on the Conversations and Users pages in the dashboard. The default is false.