Create a new user for a branded bot

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • The default branding configuration includes the Virtual Agent bot, which has a ServiceNow avatar. To create a new bot with your own branding, create an active user profile for the bot and link it to a Live Profile.

    Before you begin

    Role required: admin

    About this task

    If you want to create a new branded bot, create an active user profile for each bot in the User [sys_user] table. Then create a bot profile record by adding this user to the Live Profile [live_profile] table.

    Procedure

    1. Create a user for the bot.
      Include an image (avatar) for your bot when you create the user. Also ensure that the user is active.
    2. Navigate to All, and then enter live_profile.list in the filter.
    3. Select New.
    4. On the form, fill in the fields.
      Field Description
      Name Unique name for the bot profile.
      Type Type of live profile. Select User.
      Document Table associated with the profile.
      1. Select the Search icon Search icon..
      2. In the Select the document dialog box, specify the following information:
        • Table name: Select User [sys_user].
        • Document: Select the name of the user you created for the bot.
      3. Select OK.
      Photo Image (avatar) for the bot profile.
      Description Text that describes the live profile.
    5. Select Submit.

    Result

    You can associate the bot profile with a new branding configuration. For details, see Set up your Virtual Agent bot's branding.