Legacy - Custom Events tab
Use the Custom Events tab to see the list of custom events created for Virtual Agent.
Conversational Analytics dashboard is being prepared for future deprecation. It will be supported until deprecation but will no longer be available for installation. A new Conversational Analytics dashboard in Platform Analytics experience, which meets the compliance requirements of Government Community Cloud (GCC), and thus FedRAMP authorized, is available. See Conversational Analytics dashboard in Platform Analytics experience.
For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
If you are an existing user of this dashboard and want to migrate analytics data to the new dashboard, see Migrate data to Conversational Analytics dashboard in Platform Analytics experience [KB1651556].
To use the Custom Events tab, you must have the Chat Analytics Viewer (chat_analytics_viewer) role.
The Custom Events tab shows the dates when custom events were triggered. If no one created custom events, the list of custom events is empty. The maximum number of custom events displayed is 20.
Use the drop-down list to specify the custom event you want analytics for.
The graphics are unique for each custom event. For more information about them, consult the person who created the custom event.