Conversational Analytics dashboard roles

Conversational Analytics dashboard is installed with these roles.

To learn more about managing subscriptions, see Managing per-user subscriptions in Subscription Management and contact your account representative.

Virtual Agent administrator [virtual_agent_admin]

Provides read and write access to all dashboard-related tables, for example, sys-conversation.

Contains Roles

List of roles contained within the role.

• chat_analytics_admin
• ui_builder_admin
• chat_analytics_viewer

Groups

List of groups this role is assigned to by default.

None.

Special considerations

Note:

Avoid granting an admin role when more specialized roles are available.

Chat analytics administrator [chat_analytics_admin]

Provides access to view dashboard-related tables, create custom events, create custom formula overrides, reconfigure the dashboard using UI Builder, and set system parameters.

Contains Roles

List of roles contained within the role: chat_analytics_viewer.

Groups

List of groups this role is assigned to by default.

None.

Special considerations

Note:

Avoid granting an admin role when more specialized roles are available.

UI builder administrator [ui_builder_admin]

Enables you to add, remove, and rearrange dashboard contents. Needs UI Builder, which is a separate ServiceNow product.

Contains Roles

List of roles contained within the role.

• workspace_admin
• canvas_user

Groups

List of groups this role is assigned to by default.

None.

Special considerations

Note:

Avoid granting an admin role when more specialized roles are available.

Chat analytics viewer [chat_analytics_viewer]

Provides read access to view the dashboard, Conversations (sys_cs_conversation), and Conversation Consumers (sys_cs_consumer) tables.

Contains Roles

List of roles contained within the role: sn_ace.ace_user.

Groups

List of groups this role is assigned to by default.

None.

Special considerations

None.