Integrating Conversational SMS with AWS End User Messaging

  • Release version: Yokohama
  • Updated June 11, 2026
  • 1 minute to read

    • Install the Conversational SMS with AWS End User Messaging (sn_sms_aws_adapter) plugin from the ServiceNow store to enable users to connect to customer support agents via SMS using the Amazon End User Messaging as the SMS provider.

    To use conversational SMS with AWS End User Messaging, complete the following setup tasks.
    Table 1. Set up conversational SMS integration with Amazon end user messaging
    Task Description
    Install the Conversational SMS Integration with AWS End User Messaging application Install the plugin to host conversations with virtual or live agents.
    Set up and configure the conversational SMS Integration with AWS End User Messaging application Set up the integration on both AWS and ServiceNow platform to engage in SMS bot conversations and address customer queries.
    Using conversational SMS integration with AWS End User Messaging Enable customers to interact with agents using the SMS integration with Amazon End User Messaging.