Exploring Conversational Integration with Google Chat

  • Release version: Yokohama
  • Updated June 23, 2025
  • 1 minute to read

    • Use the Conversational Integration with Google Chat application to connect your end users with Virtual Agent or live agents through your Google Chat account.

    Conversational Integration with Google Chat overview

    Enable requesters to chat with Google Chat or live agents using the Google Chat application. Use the Conversational Integration with Google Chat app, available from the ServiceNow Store, to associate your instance with Google Chat.

    Conversational Integration with Google Chat users

    Table 1. Users
    User Description
    admin or virtual_agent_admin Create and publish Virtual Agent conversations.
    admin.google.com A Google account with admin privileges is required to integrate Virtual Agent in Google.
    Follow these steps to add Conversational Integration with Google Chat:
    1. Plugins for Conversational Integration with Google Chat
    2. Installing Conversational Integration with Google chat
    3. Integrating Virtual Agent with Google Chat