Accelerator catalog
This is a complete Impact Accelerator catalog that combines the Architecture, Strategy, and Technical sub-catalogs.
Consumption model
According to your Impact package, Guided, Advanced, or Total, you may consume a fixed number of Accelerators simultaneously.
| Package | Total concurrent Accelerators | Concurrent consumption per sub-catalog | ||
|---|---|---|---|---|
| Strategy | Architecture | Technical | ||
| Total | Six | Two | Two | Two |
| Advanced | Three | One | One | One |
| Guided | One at a time across one catalog | |||
| Strategic Value Add-On | Two per add-on | Two | ||
| Platform Governance Add-On | Two per add-on | Two | ||
- Refer to Release Notes and Upgrades to identify the most recently added or updated Accelerators.
- The Impact team shall be scheduled based on resource availability.
Accelerators available in each package
- ✓ = Common standardized feature set
= Includes unique accelerator-specific features= Includes additional unique accelerator-specific features
Restricted and protected environments
As part of our mission to continually deliver the best customer experience and as part of the evolution of the Impact packages, certain Impact deliverables, Impact Accelerators, or other Impact components require supplemental terms and conditions because of the manner in which they operate.
- U.S. Public Sector (USPS)
- The US Public Sector Accelerators provide U.S. Public Sector customers an option to leverage aspects of these Accelerators without the need to accept the supplemental terms or in scenarios in which an environment may have serviceability restrictions.
Accelerators that offer USPS specific versions are indicated in the specific sub-catalog.
Architecture Accelerators
Architecture Accelerators provide a foundational understanding of business outcome maturity with targeted recommendations on what to tackle next to unlock further value from the platform.
Accelerators that offer USPS specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.
| Accelerator | Guided package | Guided +Platform Governance | Advanced package | Total package | Restricted and protected environments |
|---|---|---|---|---|---|
| Architecture Blueprint | ✓ | ✓ | |
||
| Artificial Intelligence Readiness Assessment | ✓ | ✓ | ✓ | ||
| CSDM Data Modeling | ✓ | ✓ | ✓ | ||
| CSDM Maturity Assessment | ✓ | ✓ | ✓ | ||
| Data Management and Governance | ✓ | ✓ | ✓ | ||
| Design Review | ✓ | ✓ | |
||
| Health Assessment | |
||||
| Integration Strategy | ✓ | ✓ | |
||
| Multi-instance Topologies | ✓ | ✓ | ✓ | ||
| Release and Deployment Advisory for Pro-code Development | ✓ | ✓ | ✓ | ||
| Technical Governance | ✓ | ✓ | ✓ | ||
| UX: Build a Foundation for Better Experiences | ✓ | ✓ | ✓ | ✓ | |
| UX: Catalog Request Experience Review | ✓ | ✓ | ✓ | ||
| UX: Design for Employee Center | ✓ | ✓ | ✓ | ||
| UX: Optimize Your Portal with Usage Insights | ✓ | ✓ | ✓ | ||
| UX: Portal Experience Review | ✓ | ✓ | ✓ | ||
| UX: Taxonomy Design or Review | ✓ | ✓ | ✓ | ||
| UX: Virtual Agent Experience Design or Review | ✓ | ✓ | ✓ |
Strategy Accelerators
Use Strategy Accelerators to go deeper on organizational and governance best practices with the ServiceNow platform and upskill your team to maintain business performance and drive success.
Accelerators that offer USPS specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.
Technical Accelerators
Technical Accelerators accelerate usage and adoption of specific platform and product capabilities via applied demonstrations, personalized coaching, and best practices. The Accelerators are delivered by the Impact Squad and technical consultants, as necessary.
Accelerators that offer USPS or SPP-AU specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.