Upload Secure File Attachments

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 2분

    • Use this section to understand on how to upload the secure file attachments to the case(s).

    시작하기 전에

    Role required: sn_sec_tisc_secure_file_access, sn_sec_tiscadmin

    주:
    Secure Files related lists is only displayed when you have the user role, sn_sec_tisc.secure_file_access.

    프로시저

    1. Navigate to Workspaces > Threat Intelligence Security Center.
    2. Click Threat Analyst Workbench icon.
    3. Go to Case Management > All Cases.
      All the cases are displayed.
    4. Select any case.
    5. Go to Artifacts > Secure Files related lists.
    6. Click Upload Secure File button.
    7. Click Add File to add the attachments.
    8. Select the files and click Upload Secure File(s) button.
      The file attachments are uploaded.

      Secure file attachments

    9. Click Download Secure Files to download the attachments.
      The attachments are available in the zip format.
    10. Alternatively, you can download the file by navigating to the details page of the secure file record.
      주:
      • All the secure attachments are encrypted and stored in the system using Key Management Framework (KMF). For more information, see Attachment Encryption.
      • If users have subscription for ServiceNow Integration Hub Professional Pack Installer, secure files are compressed in zip format and also encrypted and stored