KB View 2 widget

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • The KB View 2 provides an alternative structure to the KB View widget to show a different example of how to display knowledge articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

    The KB View 2 widget displays each knowledge category as a card. Click a card to access the articles within that category.

    図 : 1. KB View 2
    KB View 2 widget with KB articles displayed in tiles rather than a list

    Categories are determined by the list of Knowledge Categories provided for the Knowledge Base. To view a list of categories for a knowledge base, in the platform navigate to Knowledge > Administration > Knowledge bases, then select the name of the knowledge base, for example IT. Categories for the knowledge base appear in the related lists. If a category does not have any associated articles, it does not appear in the portal. For more information on defining categories for a knowledge base, see Define a knowledge article category.

    The knowledge base that a portal uses is determined in the portal form. For more information on associating your portal with a knowledge base, see Associate a portal with a knowledge base.

    Instance options

    The KB View 2 widget does not have any included instance options.