Activate the ServiceNow AI Lens skill

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Activate the ServiceNow AI Lens skill to start using generative AI to scan and analyze visual data such as scan artifacts such as images, scanned handwritten notes, Excel sheets, web pages and optimize your workflows.

    Avant de commencer

    • Confirm that the ServiceNow AI Lens application is installed. For more information, see Configure ServiceNow AI Lens.
    • Perform this task in your ServiceNow instance.
    • Role required: admin

    Procédure

    1. Navigate to All > Now Assist Admin > Now Assist Skills.
    2. In the workflow list, select Platform.
    3. In the Search using keywords field, enter ServiceNow AI Lens, and press Enter.
    4. On the tile for the ServiceNow AI Lens skill, select Turn on.
    5. On the Successfully activated dialog box, select Back to skills.
    6. On the ServiceNow AI Lens card, verify that the ServiceNow AI Lens skill is activated.