Install Now Assist AI agents

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • Install Now Assist AI agents on your ServiceNow instance to enable the agentic AI experience.

    Avant de commencer

    To get started with AI agents, you must have:

    • A ServiceNow Pro Plus or Enterprise Plus license.
    • An instance on Xanadu Patch 7+ or Yokohama.
    • AI Search enabled on your instance.

    Role required: sn_aia_admin

    Pourquoi et quand exécuter cette tâche

    AI agents aren’t standalone applications that you can install directly. To enable AI agents on your instance, you must install and activate other Now Assist applications that include AI agents, such as Now Assist for IT Service Management (ITSM) or Now Assist for Customer Service Management (CSM).

    Procédure

    1. Navigate to All > System Definition > Plugins.
    2. Search for and select a Now Assist application, such as Now Assist for IT Service Management (ITSM) or Now Assist for Platform.
    3. Select Install.

    Résultats

    AI agents are associated with that application are installed on your instance.

    Que faire ensuite

    You can access AI agents in the Now Assist panel and in Virtual Agent. To enable the Now Assist panel, see Turn on the Now Assist panel.