Best practices for AI agents configuration
AI agents can dynamically adjust the actions that are based on the progress and changing conditions of incidents or cases to help ensure that they stay focused on achieving their objectives.
AI agents can dynamically adjust the actions that are based on the progress and changing conditions of incidents or cases to help ensure that they stay focused on achieving their objectives.
- You can create, duplicate, and modify AI agents and agentic workflows. The default AI agents and agentic workflows are available in read only mode and to utilize them, you are required to duplicate these resources.
- For more information about duplicating an AI agent, see Duplicate an AI agent.
- For more information about duplicating an agentic workflow, see Duplicate an agentic workflow.
- You can also modify the duplicated AI agent and agentic workflow to meet your requirements.
- For more information about modifying an AI agent, see Modify an AI agent.
- For more information about modifying an agentic workflow, see Modify an agentic workflow.
Remarque :
The agentic workflows available by default in the system are inactive and you must activate them to utilize. For more information about activating an agentic workflow, see agentic workflow template.