Adoption Services release notes

The ServiceNow® Adoption Services application is a suite of solutions, both products and features, that provide user support and critical information when a user needs it most. Adoption Services was enhanced and updated in the Australia release.

Adoption Services highlights for the Australia release

• Use Onboarding modals that now align with the theme of the chosen ServiceNow® instance.
• Discover and select Guided Tours from the list that is available in Help Center.

See Adoption services for more information.

New in the Australia release

Help Center

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UI changes

Coral theme

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

For existing customers who upgrade to Australia, use Theme Builder to publish Coral theme to your instance or add Coral theme to the Next Experience UX Parent App Theme table.

Easy discoverability of Guided Tours

Guided Tours are now prominently displayed on the Help Center, making them easier to find. Based on your role, you will have access to guided tours that provide an interactive experience, allowing you to engage directly with the application.

Onboarding modals

The images in the Onboarding modals now match the theme of the instance that you choose, whether dark, light, or coral to provide a visually cohesive experience.

Activation information

Adoption Services is active by default with the plugins. You don’t need to activate this feature.

Accessibility information

Guided Tours

Guided Tours is enhanced with more accessibility features including:

• Descriptive page titles
• Keyboard assistance for suggesting required fields through screen reader
• Keyboard assistance for focussed user interface controls like, tool tip icons and check-boxes