Document Services release notes

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：4分

    • The ServiceNow® Document Services application provides a broad range of services that are related to document management, such as creating, maintaining, and converting documents, as well as integrating with third parties like Microsoft SharePoint. Document Services was enhanced and updated in the Australia release.

    Document Services highlights for the Australia release

    • Introduced granular roles to complete administrative configuration tasks without requiring the full admin role.
    • Manage documents in Workspace with a comprehensive, user-friendly document management system that consolidates and enhances platform capabilities.
    • Manage documents quickly and get complete visibility across all entity-level folders and business records in a single unified view.
    • Streamline operations with drag-and-drop uploads and direct cloud integration, allowing file management through quick actions directly from file cards.
    • Enhanced control provides teams with real-time visibility over the document life cycle via in-line metadata editing, automatic version tracking, granular permissions, and embedded workflow assignments on the file card.

    See Document Services for more information.

    New in the Australia release

    Document Management components in Workspace
    Organize, access, and collaborate on files efficiently with unified Document Management in Workspace through intuitive folder structures, streamlined cloud integration, one-click actions, and embedded workflows.
    Granular admin roles required to secure the instance
    Enable developers and administrators to complete administrative configuration tasks for Document Services without requiring the full admin role.

    Activation information

    Document Services is a ServiceNow AI Platform feature that is active by default.

    Document Management is available with activation of the Document Management plugin (com.snc.platform_document_management). For more details, see Activate Document Management .

    Multi Provider Document Services Framework must be installed by requesting it from the ServiceNow Store. For more information, see Multi Provider Document Services Framework. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.