| AI Control Tower |
- Non-SGC way (legacy way) to make connection will be deprecated and New button on the Non-SGC connection display table will be removed to block users from creating new connections by the legacy way in March GA and
decommissioned by May release.
|
| AI Search Admin | |
| API |
- GlideElementDynamicAttribute has been removed. Use other GlideElement instances corresponding to an attribute's type instead.
|
| Authentication |
- Due to the launch of new simplified inbound integration configuration in Machine
Identity Console, the following inbound integrations configurations in the Application
registry page are deprecated:
- OAuth API endpoint for external clients
- OAuth JWT API endpoint for external clients
- OIDC provider to verify ID tokens
- The (glide.login.no_blank_password) property is deprecated,
since the property is no longer used and changing this property value doesn't effect
login behavior.
|
| Clone Admin Console |
- Clone requests via lists and forms (legacy) are no longer supported. The page redirects to the new request page after 30 seconds.
- Legacy clones no longer appear in the Clone Admin Console dashboard.
|
| Data Management for CSM |
- As part of the CAM Declarative Responsibility Framework enhancements, the following legacy fields have been marked deprecated:
- Restrict access to field from the Responsibility Access Configuration [sn_customerservice_responsibility_access_config] table
- Applicable to field from the Responsibility Definition [sn_customerservice_responsibility_def] table
- Starting with the Australia release, the Household plugin (com.snc.household) is available as a store plugin and, as such, the family version of the plugin is being prepared for future deprecation. Upon upgrading, customers
will automatically move to the store version of the plugin. It will be hidden from the family plugins and no longer installed on new instances but will continue to be supported as a store plugin. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
|
| Data Separation |
- This application is no longer deployed, enhanced, or supported. For details, see the Deprecation Process [KB0867184] article in the Now Support
Knowledge Base.
- Alternatively, you can use Data Filters and access control lists (ACLs) to configure data separation for your use cases. For details on how to enable data separation for different use cases using data filters and ACLs, see the Managing data separation using data filters and ACLs [KB0558290] article in the Now Support Knowledge Base.
|
| Document Intelligence | Starting with the Zurich release, Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article [KB0867184] in the Now Support
Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see Now Assist in Document Intelligence. |
| Event Management |
- Alert Clustering Definitions (ACD) have been deprecated and fully replaced by Alert Automation in Service Operations Workspace. All existing configurations remain supported with full feature parity.
- Service Management Dashboard is now deprecated and no longer supported or available for new activation. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
|
| Field Service Management | Starting with the Australia release, the sn_fsm_disp_wrkspc.calendarCollapsedBehavior property has been removed and its behavior is now controlled by the
sn_fsm_disp_wrkspc.dispatcher_workspace.calendar_resources_page_size property, which determines the number of resources loaded on the page. |
| ITOM Visibility |
- Starting with the Zurich release, Cloud Discovery Workspace is being prepared for future deprecation. It’s hidden and no longer activated on new instances but continues to be supported. Discovery Admin Workspace provides the latest experience for this functionality. For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support knowledge base.
-
|
| Legacy Application Manager | Starting with Australia release, Legacy Application Manager is being prepared for future deprecation. It will be hidden but will continue to be supported. For details, see the Application/Plugin Deprecation Process
[KB0867184] article in the Now Support
Knowledge Base. |
| MCP Server Console | |
| Next Experience | Starting with the Australia release, the legacy user interfaces commonly referred to as UI11 and UI15 are deprecated. These legacy UIs no longer receive enhancements, defect fixes, and will no longer be supported. Certain
system features may continue to display through legacy rendering paths (for example, printer‑friendly views) and will be addressed case by case as part of ongoing platform improvements. Use the Next Experience for a modern, accessible, unified interface. For information activating Next Experience see Considerations for activating Next Experience. |
| Next Experience Components |
表 : 1. UI Elements
| UI Element |
Description |
| Dashboard overview template |
Moved under "Legacy templates" and renamed to "Deprecated - Dashboard overview." This template can still be used, but you should use the new "Dashboard library" template instead, because the Dashboard overview
template is marked for eventual deprecation. |
|
| Now Assist for SFA | |
| Now Assist for Zero Copy Connector | |
| Now Assist in AI Search | |
| Now Assist in Virtual Agent | |
| Performance Analytics |
- The Dashboard Visualization tab in KPI Composer is no longer supported. Existing data visualization tabs remain but you are not able to create new ones because this feature is connected to Core UI dashboards, which are themselves deprecated.
- Performance Analytics widgets are deprecated along with Core UI dashboards. Users with the pa_admin role are still able to create Performance Analytics widgets.
- The Analytics Hub has been replaced by KPI Details. Attempts to open the Analytics Hub are redirected to KPI Details.
|
| Platform Analytics experience | Business users can no longer create or edit the following Core UI objects:
- Reports
Create new Core UI reports from sys_reports.list with the report_admin role.
- Interactive filters
Create new Core UI interactive filters from sys_ui_hp_publisher.list with the report_admin role.
- Responsive dashboards
Create new responsive dashboards from pa_dashboards.list with the dashboard_admin role.
- PA widgets
Create new Performance Analytics widgets from pa_widgets.list with the pa_admin role.
|
| Process Mining | Automation Discovery is deprecated. It will be hidden and no longer installed on new instances but will continue to be supported in the Australia release. |
| Project Portfolio Management |
- Starting with Australia release, Scenario Planning for PPM (com.snc.ppm_scenario_planning) is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
Alternatively, Strategic Planning Workspace (for SPM pro users) or Portfolio Planning Workspace (for SPM standard users) provides the Scenario Planning capability. For details, see Scenario planning in Strategic Planning or Scenario planning in Portfolio Planning.
- Starting with Australia release, the Project Status Report (com.sn_store_ppm.mobile) is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported.
For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base. Alternatively, Project Workspace provides the Status Report capability.
- Starting with Australia release, the PMO dashboard is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base. Alternatively, Execution dashboard provides the PMO dashboard capability.
- Starting with Australia release, the Investment Portal is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base. Alternatively, Portfolio Planning Workspace provides the Investment Portal capability.
- Starting Australia, Project Workbench is no longer deployed, enhanced, supported or available for activation. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
|
| Project Workspace |
- Starting with the Australia release, the Project Status Report (com.sn_store_ppm.mobile) is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported.
For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base. Alternatively, Project Workspace supports status report capability.
- Starting with Australia release, the Project Management Office (PMO) dashboard is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported. For
details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base. Alternatively, Execution dashboard supports PMO dashboard capability.
- Starting with Australia release, the Investment Portal is being prepared for future deprecation. It will be hidden and no longer available for activation but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base. Alternatively, Portfolio Planning Workspace supports Investment Portal capability.
|
| ServiceNow AI Platform core feature | Starting with the Australia release, the legacy user interfaces commonly referred to as UI11 and UI15 are deprecated. These legacy UIs no longer receive enhancements or defect fixes, and will no longer be supported. Certain
system features might continue to display through legacy rendering paths (for example, printer‑friendly views) and will be addressed case by case as part of ongoing platform improvements. Use the Next Experience for a modern, accessible, unified interface. For information about activating the Next Experience UI, see Considerations for activating Next Experience. |
| Zero Copy Connector for ERP | |