Telecommunications Network Inventory Release Notes
The ServiceNow® Telecommunications Network Inventory application enables network planners to model physical, logical, or virtual networks, support datacenter infrastructure management, and perform design and assign services Telecommunications Network Inventory was enhanced and updated in the Australia release.
Telecommunications Network Inventory highlights for the Australia release
- Enable customers to request services for equipment housed in your facility using Remote Hands.
- View a concise summary of Remote Hands Request
See Telecommunications Network Inventory for more information.
New in the Australia release
- Remote Hands Request Management
- Enable your customers to request services such as power usage enquiries, equipment installation, equipment restarts, and more by connecting with onsite operations agents at your facility. Securely store your customer requests in the Remote Hands Case table, with role-based access controls. View an auto-generated summary of your requests for quick reference.
UI changes
- Network topology
- Topology map icons updated to support dark theme colour contrast.
Activation information
Install Network Inventory Advanced plugin (sn_ni_adv) by requesting it from the ServiceNow Store. For installation details, see Install Telecommunications Network Inventory . Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Plugin information
- New plugins
-
The following plugins are new in Australia:
Remote Hands Request Management (sn_remote_hands): Remote Hands plugin enables you to use the Remote Hands request feature in the Customer Service Management portal.
Additional requirements
You must install Customer service install base management (sn_cs_sm_request) plugin and Remote Hands plugin from the ServiceNow Store to use the Remote Hands feature.
Accessibility information
Improved overall accessibility across Network Inventory application, focusing on keyboard navigation, screen readers, zoom levels, colour contrast, and text spacing.