Combined product release notes for upgrades from Washington DC to Zurich

To help you upgrade from Washington DC to Zurich, we have combined the cross-family release notes for each product onto one page. Select the products you have to customize the release notes results.

Select your products to view release notes from Washington DC to Zurich

The table below has a list of all products available between Washington DC and Zurich. Use the Filter by feature to select the products you are interested in. The table will filter to show you the combined release notes for your selected products. Click on the links to read the combined release notes for each product.

Product	Combined release notes
Access Management	Link
Account Lifecycle Events	Link
Accounts Payable Operations	Link
Admin Center	Link
Adoption Services	Link
Advanced AI Search Management Tools	Link
Advanced Risk	Link
Advanced Work Assignment	Link
Advanced Work Assignment (AWA)	Link
Agent Chat	Link
Agent Client Collector	Link
Agent experience for CSM	Link
Agent Workspace for HR Case Management	Link
AI Control Tower	Link
AIOps LEAP	Link
AI Risk and Compliance	Link
AI Search	Link
Alumni Service Center	Link
Analytics, Intelligence, and Reporting	Link
API	Link
App Engine Management Center	Link
App Engine Studio	Link
Applicant Center	Link
Application Manager	Link
Application Portfolio Management	Link
Application Vulnerability Response	Link
Assessments and Surveys	Link
Asset Audit Response	Link
Audit Management	Link
Authentication	Link
Automated Test Framework	Link
Benchmarks	Link
Business Continuity Management	Link
Card data security	Link
Career Assessment	Link
Career Conversations	Link
Care Team Operations for Biomed	Link
Care Team Operations for Environmental Services	Link
Care Team Operations for Facilities	Link
Care Team Operations for Healthcare IT	Link
Case and Knowledge Management	Link
Case management for CSM	Link
Change Management	Link
Clinical Device Management	Link
Clone Admin Console	Link
Cloud Account Management	Link
Cloud Cost Management	Link
Cloud Cost Management 9.0	Link
Coaching	Link
Code Signing	Link
Collaborative Work Management	Link
Commercial Lines Claims	Link
Common Core	Link
Common Governance, Risk, and Compliance feature	Link
Common GRC feature	Link
Compliance Case Management	Link
Configurable Workspace	Link
Configuration Compliance	Link
Configuration Management Database (CMDB)	Link
Container Vulnerability Response	Link
Continual Improvement Management	Link
Continuous Authorization and Monitoring	Link
Continuous Authorization and Monitoring (CAM)	Link
Contract Management Pro	Link
Conversation Insights	Link
Core Now Platform	Link
Core ServiceNow AI Platform	Link
Creator Studio	Link
Customer Contracts and Entitlements	Link
Customer Engagement Sequences	Link
Customer self-service for Sales and Order Management	Link
Customer Service Management (CSM)	Link
Customer Service Problem Management	Link
Data Discovery	Link
Data Loss Prevention Incident Response	Link
Data Management	Link
Data Management for CSM	Link
Data Privacy	Link
Data Separation	Link
Decision Builder	Link
Decision Builder in Workflow Studio	Link
Decision tables in Workflow Studio	Link
Delegated Development	Link
Developer Sandboxes	Link
DevOps Change Velocity	Link
DevOps Config	Link
Digital End-User Experience	Link
Digital Portfolio Management	Link
Digital Portfolio Management (DPM)	Link
Dispute Content Pack for US Regulations	Link
Dispute Rules Content Pack for Mastercard	Link
Dispute Rules Content Pack for Visa	Link
Document Intelligence	Link
Document Services	Link
Document Templates	Link
Domain Separation	Link
Dynamic Translation	Link
Employee Center	Link
Employee Center Pro	Link
Employee Relations	Link
EMR Help	Link
Encryption	Link
Encryption Key Management	Link
Enterprise Architecture	Link
Enterprise Architecture (formerly Application Portfolio Management)	Link
Enterprise Asset Management	Link
Environmental, Social, and Governance Management	Link
Equifax spoke	Link
ERP Canvas	Link
ERP Customization Mining	Link
ERP Data Hub	Link
Event Management	Link
External Content Connectors	Link
Field Service Management	Link
Field Service Management for Telecommunication	Link
Financial Services Card Operations	Link
Financial Services Operations Core	Link
Financial Services Operations Integration with Guidewire	Link
Financial Services Operations Integration with Mastercard	Link
Financial Services Operations Integration with Visa	Link
Financial Services Operations Platform Analytics Solutions	Link
Flow Designer	Link
Flows, subflows, and actions in Workflow Studio	Link
Generative AI Controller	Link
Goal Framework	Link
Goal Framework for SPM	Link
Hardware Asset Management	Link
Hardware Asset Management 10.0.0	Link
Hardware Asset Management 13.0.0	Link
Hardware Asset Management 8.0.0	Link
Healthcare and Life Sciences Service Management Core	Link
Healthcare Operations Core	Link
Health Log Analytics	Link
Hermes Messaging Service	Link
Hiring	Link
HR Multi Instance Integration	Link
HR Service Delivery for Healthcare	Link
HR Service Delivery integration with Accurate Background service	Link
HR Service Delivery integration with First Advantage service	Link
HR Service Delivery Integration with Magnit	Link
HR Service Delivery integration with Sterling Talent Solutions service	Link
Identity	Link
Identity and Authentication	Link
Impact	Link
Incident Management	Link
Individual Life Claims	Link
Industrial Process Manager	Link
Instance Data Replication	Link
Instance Scan	Link
Insurance claims	Link
Insurance Claims Core	Link
Integration Hub	Link
Intelligence for CSM	Link
Interview management	Link
Investment Funding	Link
ITOM Cloud Accelerate	Link
ITOM Health	Link
ITOM Optimization	Link
ITOM Visibility	Link
ITSM Mobile Agent	Link
ITSM Predictive Intelligence Workbench	Link
ITSM Success Dashboard	Link
ITSM Virtual Agent	Link
Journey designer	Link
Key Management	Link
Knowledge Graph	Link
Knowledge Management	Link
Leader Hub	Link
Lead Management	Link
Lead-to-Cash Process Management	Link
Learning	Link
Learning Posts	Link
Legacy Studio	Link
Legal Hold Notification	Link
Lifecycle Events	Link
Listening Posts	Link
Localization Framework	Link
Localization Workspace	Link
Manager Hub	Link
Manufacturing Commercial Operations	Link
Mastercard Spoke	Link
Mentoring	Link
Microsoft Azure DevOps Integration for Agile Development	Link
MID Server	Link
Mobile	Link
Mobile Platform	Link
Natural Language Query	Link
Natural Language Understanding	Link
Next Experience	Link
Next Experience Components	Link
Next Experience Developer (NED) Tools	Link
Next Experience Developer Tools	Link
Notifications	Link
Notify	Link
Now Assist	Link
Now Assist AI agents	Link
Now Assist Analytics	Link
Now Assist for App Engine	Link
Now Assist for CMDB	Link
Now Assist for Collaborative Work Management	Link
Now Assist for Collaborative Work Management (CWM)	Link
Now Assist for Configuration Management Database (CMDB)	Link
Now Assist for Creator	Link
Now Assist for CSM	Link
Now Assist for Customer Service Management (CSM)	Link
Now Assist for Enterprise Architecture (EA)	Link
Now Assist for Field Service Management (FSM)	Link
Now Assist for Financial Services Operations (FSO)	Link
Now Assist for FSM	Link
Now Assist for Hardware Asset Management (HAM)	Link
Now Assist for HR Service Delivery (HRSD)	Link
Now Assist for IT Operations Management (ITOM)	Link
Now Assist for IT Service Management (ITSM)	Link
Now Assist for Sales and Order Management (SOM)	Link
Now Assist for Security Incident Response and Now Assist for Vulnerability Response	Link
Now Assist for Security Operations	Link
Now Assist for Service Graph Connectors (SGC)	Link
Now Assist for Software Asset Management (SAM)	Link
Now Assist for Source-to-Pay Operations	Link
Now Assist for Strategic Portfolio Management (SPM)	Link
Now Assist for Telecommunications, Media and Technology (TMT)	Link
Now Assist for Workplace Service Delivery (WSD)	Link
Now Assist in AI Search	Link
Now Assist in Contract Management	Link
Now Assist in Document Intelligence	Link
Now Assist in Hiring Experiences	Link
Now Assist in Virtual Agent	Link
Now Assist Skill Kit	Link
Now Mobile	Link
On-Call Scheduling	Link
Operational Resilience	Link
Operational Technology Change Management	Link
Operational Technology Incident Management	Link
Operational Technology Incident Management v2	Link
Operational Technology Knowledge Management	Link
Operational Technology Manager	Link
Operational Technology Request Management	Link
Operational Technology Vulnerability Response	Link
Opportunity Management	Link
Opportunity Marketplace	Link
Order Management	Link
Partner Relationship Management	Link
Password Reset	Link
Patient Support Services	Link
Performance Analytics	Link
Performance AnalyticsITSM dashboards	Link
Performance Analyzer	Link
Personal Lines Claims	Link
Platform Analytics experience	Link
Platform Analytics Workspace	Link
Playbooks in Workflow Studio	Link
Policy and Compliance Management	Link
Portfolio Planning	Link
Predictive Intelligence	Link
Pre-Visit Management	Link
Privacy Management	Link
Proactive Engagement	Link
Proactive Service Experience Workflows	Link
Proactive Triggers	Link
Problem Management	Link
Process Automation Designer	Link
Process Mining	Link
Product Catalog Management and Pricing Management	Link
Project Portfolio Management	Link
Project Workspace	Link
Public Sector Digital Services	Link
Quote Management	Link
Recruitment workspace	Link
Redox Inbound Integration	Link
Regulatory Change Management	Link
Release Management	Link
Release Ops	Link
Request Management	Link
Resource Management Workspace	Link
Retail applications	Link
Retail Core	Link
Retail Operations	Link
Retail Task Management Core	Link
Return Merchandise Authorization	Link
Robotic Process Automation (RPA) Hub	Link
RPA Hub	Link
Sales Agreement Management	Link
Sales Forecasting	Link
Scaled Agile Framework (SAFe)	Link
Security Center	Link
Security Incident Response	Link
Security Posture Control	Link
Self-service and omnichannel applications for CSM	Link
Self-service and Omnichannel engagement for CSM	Link
Service Bridge	Link
Service Builder	Link
Service Catalog	Link
Service Creator	Link
Service Graph Connector for Microsoft Defender for IoT (Azure)	Link
Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console)	Link
Service Graph Connector Integration for Claroty CTD	Link
Service Level Management	Link
ServiceNow Add-in for Microsoft 365	Link
ServiceNow AI Platform core feature	Link
ServiceNow IDE	Link
ServiceNow Lens	Link
ServiceNow SDK	Link
ServiceNow Studio	Link
ServiceNow Vault	Link
Service Observability	Link
Service Operations Workspace for IT Service Management	Link
Service Operations Workspace for ITSM	Link
Service Portal	Link
Service Portfolio Management	Link
Service Reliability Management	Link
Sidebar	Link
Site Reliability Operations	Link
Skills Intelligence	Link
Skills Management	Link
Smart Assessment Engine	Link
Software Asset Management	Link
Sourcing and Procurement Operations	Link
Strategic Planning	Link
Strategic Portfolio Management for Telecom	Link
Stream Connect dashboard	Link
Subscription Management	Link
Supplier Lifecycle Operations	Link
Synthetic monitoring	Link
System Clone	Link
System Update Sets	Link
Table Builder	Link
Table Builder for App Engine	Link
Talent Development Core	Link
Talent Feedback	Link
Talent profile	Link
Task Intelligence for ITSM	Link
Telecommunications Network Inventory	Link
Telecommunications Service Operations Management	Link
Telecommunications Service Operations Management (TSOM)	Link
Theme Builder	Link
Third-party Risk Management	Link
Threat Intelligence Security Center	Link
UI Builder	Link
UI Component CLI Extension	Link
Upgrade Center	Link
Upgrade Management	Link
User Experience Analytics	Link
Vendor Management Workspace	Link
Verifi Spoke	Link
Virtual Agent	Link
Visa Spoke	Link
Vulnerability Response	Link
Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console)	Link
Vulnerability Response integrations	Link
Vulnerability Response Integration with Claroty CTD	Link
Vulnerability Response Integration with Microsoft Defender for IoT (Azure)	Link
Walk-up Experience	Link
Workflow Data Fabric Hub	Link
Workflow Studio	Link
Workforce Optimization for Customer Service	Link
Workforce Optimization for ITSM	Link
Workspace	Link
Zing text indexing and search engine	Link