Exploring Intelligent Servicing for Fraud

By using the Intelligent Servicing for Fraud application, you can review the alert details that are flagged by external systems, review the cases that are reported by customers, investigate the alert cases that are reported by customers, and move the case to a final case disposition.

Key features

With the Intelligent Servicing for Fraud application, you can do the following tasks:

• Handle multiple fraudulent transactions for a single financial account such as a credit card, deposit account, and loan account.
• Review alert case details, investigate and take actions on the cases alerts, and move it to a final case disposition.
• Define the business rules and manage them to accomplish your organizational plans and drive business outcomes.

Intelligent Servicing for Fraud personas

The following table shows which personas in your organization can use the Intelligent Servicing for Fraud application.

Table 1. Intelligent Servicing for Fraud personas

Persona	Description
Administrator	Fraud administrator who's responsible for configuring the application.
End users	Contributors such as branch workers, relationship managers, location managers, and fraud agents who submit requests on behalf of customers.
Fulfillers	Fraud agent who works on fraud cases and tasks to fulfill a request. Also, a fraud agent can rework the cases that were rejected by a fraud manager. Fraud manager who monitors, approves, rejects, and views all fraud cases on Process Mining dashboards and Performance Analytics dashboards and reports.